Is KnowledgeOwl Down?

KnowledgeOwl Status is Up and Running

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KnowledgeOwl Latest Stats, Incidents, and Reports

Incidents in the last 7 days
Incidents in the last 30 days
Reports in the last 12 hours
days since last incident

Resolved Minor AWS outage causing slow performance

Like much of the internet, KnowledgeOwl is being impacted by issues with Amazon Web Services (AWS) ec2-us-east-1. This seems to be slowing KnowledgeOwl performance in: 1. Our Server Host 2. Our File Storage So far, we believe this slower performance could be affecting you in two major areas: File Library (images and files): You may have issues with adding new files, updating files, and/or deleting files from within articles or within the library itself. Jobs we run in the background: These jobs are run from actions like generating/updating PDFs, reindexing content, reordering articles or subcategories within a category, and some CSV exports. We expect these jobs to be slow/backed up a little even once full AWS service is restored. We'll keep you posted as we hear more from AWS, and we especially appreciate your patience today!

5 months ago

Resolved Minor Reports of 504 Gateway Time-out Errors and Elevated Response Times

We are currently investigating reports of 504 gateway time-out errors and elevated response times.

10 months ago

Resolved Minor System Outage

We are currently investigating an outage affecting all customers.

over 2 years ago

Resolved Minor Outage

We are currently investigating and will report back as soon as possible.

over 2 years ago

Resolved Minor 504 Gateway Time-out Errors

We are receiving reports of some users being unable to save articles. We are investigating and will report back asap.

over 2 years ago

KnowledgeOwl Components Status

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Frequently Asked Questions

Is KnowledgeOwl down today?
KnowledgeOwl seems to be up and running. We've updated the status 3 minutes ago.
I'm having issues with KnowledgeOwl, but the status is OK. What's going on?
There are a few things you can try:
How can I be notified when KnowledgeOwl is having issues?
You can subscribe for updates on the official status page or create an account in IsDown. We will send you a notification in real-time when KnowledgeOwl has issues.
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We want to keep you updated on the status of the services that impact your company. You can setup a notification via email, Slack, or Discord when a service you monitor has issues or when maintenances are scheduled.
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Can I get a refund?
We'll refund your subscription if you cancel it until ten days after the subscription has started. No questions asked.
We are missing some important service?
Contact us, and we'll add it ASAP.

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