Site outage & reports of slowness

Our monitoring has looked good and we're seeing continued normal performance across the board, so we're marking this as Resolved. We have noticed some issues with knowledge base tables of contents either missing some content or having duplicate articles. If your knowledge base is showing either of these issues, please reach out to our support team and we can get you back to a normal table of contents state. Thank you all for your patience and being so gracious with our team today through this whole outage. We'll post a full postmortem after we've fully fleshed out the root cause and next steps.

We've rolled out a new fix and are monitoring its performance. So far we've seen some small performance spikes but nothing that should prevent access. We'll continue to monitor to be sure things are resolved.

The fix we implemented isn't performing as well as we'd hoped. We're taking sites down briefly to implement an additional fix.

It looks like things have stabilized due to our fix, but we are continuing to monitor performance.

We have identified the issue and are testing a fix.

We've confirmed a full outage of the app and knowledge bases and are actively working to get it resolved. Sorry for the disruption to your day and we hope to be back online quickly!

We've had several reports of the KnowledgeOwl app and knowledge bases being slow or inaccessible this morning. We're investigating the root cause and will provide updates as we have them.