Intermittent Outages and Slowness

We are officially marking this incident as resolved. All systems have been operating normally since approximately 12 pm EDT, and we have not seen any more malicious looking traffic hitting our servers. We are continuing to investigate the source of the potential attack and we are planning to share a postmortem on Monday.

We are sorry for the trouble this caused and we appreciate the grace everyone has shown as we dealt with this problem. Let us know if we can help with anything in the meantime, and we will be in touch early next week with our postmortem.

Thank you everyone for your patience today. Based on our investigation, it appears that KnowledgeOwl was attacked by malicious traffic which caused the intermittent outages and slowness. We have made some changes to mitigate the impact of the spikes, but we are not quite ready to mark this as resolved as we want to ensure that there are no more spikes of illegitimate traffic. We will be providing more information and a postmortem once we feel the issue is fully resolved. Please let us know if you are still having issues.

Quick update from our end. The app and knowledge bases have come back online and seem to be stable now. We have a lead on potential root cause but we are still working through it. We are so sorry for the disruptions to your day and we will be sharing more information as we work to fully resolve the problem.

The system is back down. We are dealing with an abnormal amount of traffic and trying to resolve asap. We are so sorry for the trouble today.

Our CTO confirmed that all systems are back to operational and we will continue to monitor. We have a possible lead as to the cause of today's issues and will post more information as it becomes available. Sorry again for the trouble and let us know if you are still having any issues!

We are continuing to investigate the intermittent outages and slowness. Since just before 7 am EDT, the system seems to have gone down and recovered on its own a few times. While it appears to be back up and working, we will leave this incident active as we continue to investigate and monitor the situation. We will continue to post updates here along with a postmortem once it is resolved. Thanks for your patience this morning and our apologies for the disruption to your day!

We are currently investigating and are working to get everything back up and running asap. We will be posting updates here!