Kustomer status

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0 incidents in the last 7 days

8 incidents in the last 30 days

Last known issue was 10 days ago

Latest Incidents

Resolved Issues Creating Messages in Kustomer (Prod1)

Kustomer is currently seeing issues with messages in Kustomer for clients in Prod1. This is also impacting the ability to send messages. We are working to resolve the issue as quickly as possible. During this time you may experience issues on messages not being created and sending messages. Please refer to updates as we continue to work on the issue on the Kustomer Status Page.

Resolved Issues Accessing Kustomer (Prod 2)

Kustomer is currently experiencing issues accessing the platform for clients in Prod2. We are working to resolve the issue as quickly as possible. During this time you may have issues accessing the Kustomer on web. Please reach out to our Support team with any additional questions. You can reach us by going to https://help.kustomer.com/ and clicking "Contact Support" at the top of the page.

Resolved Platform Latency

We are currently experiencing increased latency with Kustomer that is causing some messages to not send immediately. f you have additional questions, please reach out to our Support team here: https://kustomer.kustomer.help/contact/contact-kustomer-support-HJ_cRX5mK

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