Is Kustomer Down? Kustomer status is operational

IsDown is a status page aggregator for 2700+ cloud services. Have a single dashboard with the current status of all your third-party dependencies. Sign up today!

Stats for Kustomer official incidents in the last 30 days

Number of Incidents

2 outages

Since last incident

21 days

Users reports for Kustomer in the last 12 hours

The Status Page Aggregator that simplifies IT monitoring

Stay on top of outages with IsDown with real-time notifications and overview dashboards. Monitor the official status pages of all your vendors, SaaS, and tools, including Kustomer.

Stay on top of Kustomer's current and past outages

Kustomer outages in the last 30 days per day

Minor · 21 days ago · lasted about 1 hour

[WhatsApp] Delays or errors in sending outbound WhatsApp Messages from Prod 1 and 2

Kustomer is monitoring an issue impacting the WhatsApp API and outbound sends from our platform. Errors will be redriven when delays and errors resolve.

Minor · 22 days ago · lasted about 2 hours

[Workflows] Workflow latency causing latency on platform in prod1

Kustomer is investigating an event affecting workflows that may cause latency in the platform and delays in messages being ingested. Our team is currently working to identify the issue. Please expect further updates within 30 mintues and reach out to support over chat or at support@kustomer.com if you have additional questions or concerns.

Minor · about 1 month ago · lasted about 20 hours

[Instagram Comments] Instagram Comments Not Ingested In Prod 1 and Prod 2

Kustomer has identified an event affecting Instagram comments on Prod 1 and 2 that may cause comments to not be ingested into the platform. Our team is currently working on identifying the issue. Please expect further updates within 1 hour and reach out to support at support@kustomer.com if you have additional questions or concerns.

Major · about 1 month ago · lasted 12 minutes

Elevated Whatsapp errors - Prod 1 & Prod2

We're investigating an issue with elevated Whatsapp errors. Our team is currently working to identify the cause of this issue. Please expect further updates within 30 minutes and reach out to support via Chat if you have additional questions or concerns.

Minor · 2 months ago · lasted 39 minutes

Reported Third Party Event - Whatsapp

Kustomer is aware of an event reported by one of our third party vendors affecting Whatsapp that may cause messages to not send within the platform. Our team will continue to monitor the status with our vendor. Please expect further updates within 1 hour and reach out to support if you have additional questions or concerns.

Minor · 2 months ago · lasted about 1 hour

Searches Not Loading in Prod 1

Kustomer is aware of an event affecting Searches in Prod 1 that may cause searches not to load within the platform. Our team is investigating the cause of this issue to work on resolving. Conversations and customers are being created in all orgs while searches are catching up. Please expect further updates within 30 minutes if you have additional questions or concerns.

What customers say about IsDown

“If you are in SRE, IT, or Security and work in an environment with a lot of SaaS (which, let's face it, is all of them) - IsDown is your new best friend. Helpfully aggregates various Statuspages from services into a very clear dashboard. Worth every penny.”

Mike Sheward
Head of Security

“Your support is one of the best I have ever worked with. Thanks for having a great product AND great support.”

Eric Peterson
Founder

Monitor Kustomer and all its 57 components

Get notified only when an outage impacts a certain component.

Get Kustomer outage notifications where you need it the most

The data and notifications you need, in the tools you already use.

For everyone that relies on cloud services

SaaS rules the world, and all teams depend on them to do their most productive work. IsDown helps you monitor all your cloud services, so you can focus on what matters.

IT Teams / Support Teams

  • One place to monitor everything
  • Reduce alert fatigue
  • Reduce number of support tickets
  • Works with your existing tools

Agencies / MSPs

  • Monitor all your clients infra
  • Prevent client downtime
  • Better client communication
  • Know before your client does

Education

  • Reduce support tickets
  • Monitor everything in one place
  • Better communication with students
  • Real-time Status Page

Frequently Asked Questions

Is Kustomer down right now? What is Kustomer current status?
Kustomer seems to be up and running. We've updated the status 10 minutes ago.
Was Kustomer down today?
Kustomer is up and running now. In the last 24 hours there was 0 outages.
I'm having issues with Kustomer, but the status is OK. What's going on?
There are a few things you can try:
  • Check the official status page for more information.
  • Check the Twitter account for more information.
  • Check on the top of the page if there are any reported problems by other users.
Having problems with Kustomer and need support?
How can I monitor Kustomer outages?
Why use IsDown instead of Kustomer status page?
IsDown is a status page aggregator, which means that we aggregate the status of multiple cloud services. Monitor all the services that impact your business. Get a dashboard with the health of all services and status updates. Set up notifications via email, Slack, or Discord when a service you monitor has issues or when maintenances are scheduled. Check more details in here.
What happens when I create an IsDown account?
You'll have access to a 14-day trial in our Pro plan. You can cancel or delete your account anytime. After 14 days, you'll need to subscribe to continue to use the service and get notifications.
How can I pay for a subscription?
You can go to the Billing section in your account and choose one of the plans. We have monthly and yearly options. We accept all major credit cards, Apple Pay, and Google Play. We use Stripe for payments.
Can I get a refund?
We'll refund your subscription if you cancel it until ten days after the subscription has started. No questions asked.
Can't find a service/integration?
Just contact us, and we'll add it ASAP.

Setup in 5 minutes or less

Try it out! How much time you'll save your team, by having the outages information close to them?

  • 14-day free trial
  • No credit card required to start
  • Cancel anytime
  • +2500 services available