Kustomer Status

Resolved Knowledge base delays

Kustomer is currently experiencing a delay with the loading of knowledge base sites. We are collecting information about the issue and our team is working to resolve it as quickly as possible. We will provide an update soon. Please reach out to our Support team with any additional questions. You can reach us by going to https://help.kustomer.com/ and clicking "Contact Support" at the top of the page.

Resolved Email delays for Postmark

The Postmark email platform is currently experiencing issues that affect the delivery of inbound emails. We have been made aware and are actively monitoring the situation. For more information, please refer to https://status.postmarkapp.com. Please reach out to our Support team with any additional questions. You can reach us by going to https://help.kustomer.com/ and clicking "Contact Support" at the top of the page.

Resolved Facebook experiencing disruption with Messenger, WhatsApp and Instagram

Facebook is currently reporting degraded performance with their system. We have been made aware and are actively monitoring the situation. Affected components include Messenger, WhatsApp and Instagram. Please reach out to our Support team with any additional questions. You can reach us by going to https://help.kustomer.com/ and clicking "Contact Support" at the top of the page.

Resolved Email delays for Postmark

Our Postmark servers are currently experiencing issues that affect the delivery of inbound and outbound emails. We have been made aware and are actively monitoring the situation. For more information, please refer to this status page which will be updated with new information on this issue as it becomes available. Please reach out to our Support team with any additional questions. You can reach us by going to https://help.kustomer.com/ and clicking "Contact Support" at the top of the page.

Resolved Searches & Routing In Kustomer Delayed

Kustomer is currently experiencing a delay with searches related to Amazon Web Services issue. We are working to resolve the issue as quickly as possible. During this time you may experience a delay with conversations loading in searches. Please reach out to our Support team with any additional questions. You can reach us by going to https://help.kustomer.com/ and clicking "Contact Support" at the top of the page.

Resolved Issues with Knowledge Base Form Submissions

Kustomer is currently experiencing issues with Knowledge Base form submissions. We have identified the cause and are working to resolve the issue as quickly as possible. During this time you may experience issues with receiving form requests. Please reach out to our Support team with any additional questions. You can reach us by going to https://help.kustomer.com/ and clicking "Contact Support" at the top of the page.

Resolved Outbound Messages Failing for Instagram

Kustomer is currently experiencing issues with outbound messages for Instagram. We are working to resolve the issue as quickly as possible. During this time you may experience issues with messaging outbound on Instagram conversations. Please reach out to our Support team with any additional questions. You can reach us by going to https://help.kustomer.com/ and clicking "Contact Support" at the top of the page.

Resolved Twilio Message Sending Failure

Twilio is currently reporting issues sending outbound messages in their system. We have been made aware and are actively monitoring the situation. As a result, Twilio outbound messages may fail to send. This does not impact inbound messages from Twilio. For more information, please refer to https://status.twilio.com/. Please reach out to our Support team with any additional questions. You can reach us by going to https://help.kustomer.com/ and clicking "Contact Support" at the top of the page.

Resolved Gmail Messaging Experiencing Issues

Kustomer is currently experiencing issues with sending and receiving Gmail messages across organizations. The issue currently only affects Gmail and comes with outages reported on Google services in multiple countries. We are working to investigate the cause and find a resolution as quickly as possible. Google is continuing to investigate this issue. Google has more information on this incident at their status page here. https://www.google.com/appsstatus#hl=en&v=issue&sid=1&iid=a8b67908fadee664c68c240ff9f529ab Please reach out to our Support team with any additional questions. You can reach us by going to https://help.kustomer.com/ and clicking "Contact Support" at the top of the page.

Resolved Twilio is experiencing disruptions with SMS and call recordings

Twilio is currently reporting SMS delivery and call recording failures with their system. We have been made aware and are actively monitoring the situation. As a result, there may be delays in sending/receiving messages as well as listening to call recordings. For more information, please refer to https://status.twilio.com/. Please reach out to our Support team with any additional questions. You can reach us by going to https://help.kustomer.com/ and clicking "Contact Support" at the top of the page.