Know when your cloud services are down

IsDown monitors Kustomer's and more than 1000 services status.
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Kustomer

Kustomer Status

Kustomer not working for you? Report it!

Stats

0 incidents in the last 7 days

2 incidents in the last 30 days

Automatic Checks

Last check: 2 minutes ago

Last known issue: 12 days ago

Latest Incidents

Last 30 days

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25/07

Resolved PubNub Region-Wide Service Issues in Europe

A failure in an underlying cloud provider was causing elevated errors and latency in PubNub's European point-of-presence. They routed traffic around the errors while the issues persisted and the issues have now been corrected. We are currently monitoring traffic to ensure there are no other issues.

Resolved Third party disruption: PubNub

PubNub, a third-party, real-time service Kustomer relies on to power things like chat and team pulse, is currently reporting a degraded performance with their system. We have been made aware and are actively monitoring the situation. For more information, please refer to https://pubnub.statuspage.io/ Please reach out to our Support team with any additional questions. You can reach us by going to https://help.kustomer.com/ and clicking "Contact Support" at the top of the page.

Resolved Instagram Direct Message Errors

Instagram is currently experiencing intermittent errors in the API being reported. We are working to resolve the issue as quickly as possible. During this time you may experience Instagram direct messages not populating in Kustomer. Please reach out to our Support team with any additional questions. You can reach us by going to https://help.kustomer.com/ and clicking "Contact Support" at the top of the page.

about 2 months ago Official incident report

Resolved Kustomer Loading Errors

Kustomer is currently experiencing issues with loading areas of Kustomer Platform. We are working to resolve the issue as quickly as possible. During this time you may experience issues loading different areas of the Kustomer Platform such as Search and Settings. Please reach out to our Support team with any additional questions. You can reach us by going to https://help.kustomer.com/ and clicking "Contact Support" at the top of the page.

Resolved Kustomer loading Error

Kustomer is currently experiencing loading errors . We are working to resolve the issue as quickly as possible. During this time you may not be able to load the customer platform. Please reach out to our Support team with any additional questions. You can reach us by going to https://help.kustomer.com/ and clicking "Contact Support" at the top of the page.

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  2. Step 2 Select your tools

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  3. Step 3 Set up notifications

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  4. Step 4 You're ready!

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IsDown integrates with hundreds of services. Handles the hassle of going to each one of the status pages and manage it one by one. We also help control how you receive the notifications.
We monitor all problems and outages and keep you posted on their current status in almost real-time.

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Ongoing Incidents
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