Is Kustomer Down?
Kustomer status is operational
Are you having problems?
Users are not reporting problems in KustomerNever miss outages in Kustomer and all third-party dependencies
Kustomer problems reported by users
This chart provides user-reported problems for Kustomer in the last 12 hours. It's a collection of user reports from different sources.
Latest Kustomer Outages
We continuously monitor the official Kustomer status page for updates on any ongoing outages. Check the stats for the latest 30 days and a list of the last Kustomer outages and possible affected you.
Minor Resolved · about 2 months ago · lasted about 23 hours
Reported Third Party Event - Postmark Pod 1 & Pod 2
Kustomer is aware of an event reported by one of our third party vendors Postmark in Pod 1 & Pod 2 that may cause delays in sending outbound emails within the platform. Other channels are not affected. Our team will continue to monitor the status with our vendor. Please expect further updates within 30 mins and reach out to support if you have additional questions or concerns. You can also follow along at https://status.postmarkapp.com/incidents/277086
Minor Resolved · 2 months ago · lasted about 1 hour
Queues and Routing Latency on PROD2
Kustomer is aware of an event affecting instances in Prod2 that may cause latency in Queues and Routing. Our team is currently working to identify the cause of this issue in an effort to implement a resolution. Please expect further half-hourly updates and reach out to Support at [email protected] if you have additional questions or concerns.
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Minor Resolved · 2 months ago · lasted about 5 hours
Knowledge Base Latency (prod 2)
Kustomer is aware of an event affecting knowledge base pages in prod 2 that may cause knowledge base pages to return 502 or 504 errors or load very slowly. Our team is currently working to identify the cause of this issue in an effort to implement a resolution. Please expect further updates within 1 hour and reach out to support at [email protected] if you have additional questions or concerns.
Minor Resolved · 3 months ago · lasted about 9 hours
[SOCIAL MEDIA] Social Media Messages Not Appearing in Kustomer (Prod1 and Prod2)
Kustomer has identified an event affecting Social Media messages on integrated Facebook, Instagram and Twitter accounts not appearing in Kustomer. Our team is currently working to design and implement a resolution. Please expect further half-hourly updates and reach out to Support at [email protected] if you have additional questions or concerns.
Minor Resolved · 3 months ago · lasted about 1 hour
Searches and Inbox Views not Updating (PROD2)
Kustomer is aware of an event affecting Searches and Inbox Views in PROD2 instances not updating within the platform. Our team is currently working to identify the cause of this issue in an effort to implement a resolution. Please expect further half-hourly and reach out to Support team at [email protected] if you have additional questions or concerns.
Major Resolved · 3 months ago · lasted 35 minutes
Knowledge Base Custom Domains Throwing 502 Error Prod 1 and Prod 2
Kustomer is aware of an event affecting Knowledge Bases on a custom domain that may cause 502 Error within the platform. Our team is currently working to identify the cause of this issue in an effort to implement a resolution. If you need to access your KB you can do so by clicking on the internal link in Knowledge Base -> Configurations and then under the Internal KB domain section. Please expect further updates within 30 minutes and reach out to support at [email protected] or over chat if you have additional questions or concerns.
Minor Resolved · 3 months ago · lasted 1 day
Timelines Conversations Disappearing off Timelines
Kustomer has identified an event affecting Timelines on Prod 1 and 2 that may cause Assistant Conversations to not appear in the timeline. Our team is currently working to design and implement a resolution. Please expect further updates within 30 minutes, and reach out to support at [email protected] if you have additional questions or concerns.
Kustomer Components Status
Check the current status of the components
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Frequently Asked Questions
- Is Kustomer down right now? What is Kustomer current status?
- Kustomer seems to be up and running. We've updated the status 5 minutes ago.
- Was Kustomer down today?
- Kustomer is up and running now. In the last 24 hours there was 0 outages.
- I'm having issues with Kustomer, but the status is OK. What's going on?
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There are a few things you can try:
- Check the official status page for more information.
- Check the Twitter account for more information.
- Check on the top of the page if there are any reported problems by other users.
- Having problems with Kustomer and need support?
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- Reach out to their Twitter account.
- Find their support at their official website.
- Find their support contact at their official status page.
- Kustomer outage? How can I monitor Kustomer?
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- Subscribe (if possible) to updates on the official status page
- Create an account in IsDown. Start monitoring Kustomer and get alerts in real-time when Kustomer has outages.
- Why use IsDown instead of Kustomer status page?
- IsDown is a status page aggregator, which means that we aggregate the status of multiple cloud services. Monitor all the services that impact your business. Get a dashboard with the health of all services and status updates. Set up notifications via email, Slack, or Discord when a service you monitor has issues or when maintenances are scheduled.
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