Is Kustomer Down?
Kustomer Status is Operational
The easiest way to monitor all your external providers
IsDown is a status page aggregator & outage monitoring tool for all your business-critical dependencies. Get a custom dashboard with all your external services. Instant notifications on outages. All in one place.
Alerts in
No credit card required · 1765 services available · Check out Live Demo
Latest Kustomer Outages
Check the stats and details of the latest Kustomer outages and issues
Resolved Minor Knowledge bases are inaccessible for Prod 1 clients
We are investigating an issue impacting the ability to load knowledge base sites for clients on Prod 1.
Resolved Minor Chat and Email Messages are Showing Up as Drafts
Title: Chat and Email Messages are Showing up as Drafts Status: Investigating Kustomer is aware of an event affecting Workflows on Prod 1 that may cause conversations to be created as drafts within the platform. Our team is currently working to identify the cause of this issue and to implement a resolution. Please expect further updates within 30 minutes and reach out to support at [email protected] if you have additional questions or concerns.
Resolved Minor Delayed outbound Instagram comments and DMs
Instagram is currently experiencing API issues, this is causing delays with Comments and DMs. We will provide updates on any changes. For more information you can visit https://metastatus.com/ For any questions, Please reach out to our Support team with any additional questions. You can reach us by going to https://help.kustomer.com/ and clicking "Contact Support" at the top of the page.
Resolved Minor Reported Third Party Event - Billing system provider is experiencing degraded performance
Zuora is experiencing degraded performance. This can prevent clients from updating their seat count, from converting trials, and from seeing manual billing changes in Zuora reflected in their orgs. For more information, please refer to https://trust.zuora.com/ Please reach out to our Support team with any additional questions. You can reach us by going to https://help.kustomer.com/ and clicking "Contact Support" at the top of the page.
Resolved Minor Aircall Workflow experiencing issues with inbound and outbound calls. (Calls may be stuck in status)
Aircall is currently experiencing issues with outbound and inbound calls being stuck in their status. We have been made aware and are actively monitoring the situation. As a result, Calls may duplicate or not ingest into your Kustomer Org with the Aircall Workflow. For more information, please refer to https://status.aircall.io Please reach out to our Support team with any additional questions. You can reach us by going to https://help.kustomer.com/ and clicking "Contact Support" at the top of the page.
Kustomer Components Status
The easiest way to monitor all your external providers
IsDown is a status page aggregator & outage monitoring tool for all your business-critical dependencies. Get a custom dashboard with all your external services. Instant notifications on outages. All in one place.
Alerts in
No credit card required · 1765 services available · Check out Live Demo
"If you are in SRE, IT, or Security and work in an environment with a lot of SaaS (which, let's face it, is all of them) - IsDown is your new best friend. Helpfully aggregates various Statuspages from services into a very clear dashboard. Worth every penny."
Mike, Head of Security
Monitor outages where you already do the work
How can we help?
It has never been easier to understand the outages in your external cloud services.
Birds-eye view over all your services statuses
Check the status page aggregated of all your services in one place. No more going to each of the status pages and managing them individually.
Outage monitoring in real time
We monitor 24 hours a day, 7 days a week and will notify you if there is an incident. No more wasting time trying to figure out why something isn't working.
Alerts in your favorite channels
Get instant notifications in your email, Slack, Teams, or Discord when we detect a service outage. Outage monitoring where you are already doing your work.
Avoid notifications clutter
Configure which notifications you want to receive from each service. Filter notifications by service components. You can opt to receive notifications only when a specific component is affected. You can also choose to receive notifications with a certain severity.
Easily integrate with your current tools and workflows
Using Zapier or Webhooks, you can easily integrate notifications into your processes. PagerDuty integration is also available.
Dedicated dashboard for each team's services
Create one dashboard for each of your teams. Monitor only the services that each teams uses. Dedicated dashboard with custom notification settings.
Prepare for scheduled maintenances
Never again be caught off guard by unexpected maintenance from your services. A feed of the next scheduled maintenances is available.
Weekly Digest of the services' outages
Every Monday, you'll receive a weekly summary of what happened the previous week as well as the maintenance schedule for the following week.
Each team with their own
dashboard and notifications
IT Support
You already monitor your internal systems. What about the external services? Monitor the services your business depends on. Don't waste time looking elsewhere when external outages are the cause of issues.
Customer Service
Detect external outages before your clients tell you. Anticipate possible issues and make the necessary arrangements. Having proactive communication builds trust over clients and prevents more work.
5 minutes to set up, hours saved not looking elsewhere
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Step 1 Create an account
Start with a trial account that will allow you to try and monitor up to 40 services for 14 days.
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Step 2 Select your services
There are 1765 services to choose from, and we're adding more every week.
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Step 3 Set up notifications
You can get notifications by email, Slack, and Discord. You can also use Zapier or Webhooks to build your workflows.
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Step 4 Done!
You'll start getting alerts when we detect outages in your external dependencies! No more wasting time looking in the wrong place!
Frequently Asked Questions
- Is Kustomer down today?
- Kustomer seems to be up and running. We've updated the status 2 minutes ago.
- I'm having issues with Kustomer, but the status is OK. What's going on?
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There are a few things you can try:
- Check the official status page for more information.
- Check the Twitter account for more information.
- How can I be notified when Kustomer is having issues?
- You can subscribe for updates on the official status page or create an account in IsDown. We will send you a notification in real-time when Kustomer has issues.
- Why use IsDown?
- IsDown is a status page aggregator, which means that we aggregate the status of multiple cloud services. Monitor all the services that impact your business. Get a dashboard with the health of all services and status updates. Set up notifications via email, Slack, or Discord when a service you monitor has issues or when maintenances are scheduled.
- What happens when I create an account?
- You'll have access to a 14-day trial in our Pro plan. You can cancel or delete your account anytime. After 14 days, you'll need to subscribe to continue to use the service and get notifications.
- How can I pay for a subscription?
- You can go to the Billing section in your account and choose one of the plans. We have monthly and yearly options. We accept all major credit cards, Apple Pay, and Google Play. We use Stripe for payments.
- Can I get a refund?
- We'll refund your subscription if you cancel it until ten days after the subscription has started. No questions asked.
- Can't find a service/integration?
- Just contact us, and we'll add it ASAP.
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Easily monitor all your services providers
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