Is Kustomer Down?
Kustomer Status is Up and Running
1618 services available
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Kustomer Latest Stats, Incidents, and Reports
- 3
- Incidents in the last 7 days
- 5
- Incidents in the last 30 days
- Reports in the last 12 hours
- 0
- days since last incident
Resolved Minor [Third Party] Outbound Instagram DMs fail to send [Prods 1 and 2]
Kustomer is aware of an event affecting Instagram that may cause outbound messages to fail to send within the platform. Our team is currently working to identify the cause of this issue in an effort to implement a resolution. Please expect further updates within 1 hour and reach out to support at [email protected] if you have additional questions or concerns.
Resolved Minor Chat Conversational Assistant showing Latency [PROD 1]
Kustomer has identified an event affecting the Conversational Assistant for Chat that may cause latency or errors. Our team is currently working to design and implement a resolution. Please expect further updates as we continue to investigate and reach out to support if you have additional questions or concerns.
Resolved Minor Delays in Timeline Load Times
Kustomer has implemented an update to address an event affecting customer timelines loading in PROD 1 environments. Our team will continue to monitor this update to ensure the issue is fully resolved and Kustomer platforms are stabilized. Please expect further updates within 1 hour or sooner and reach out to support at [email protected] if you have additional questions or concerns.
Resolved Minor Reported Third Party Event - Instagram
Kustomer is aware of an event reported by Instagram affecting the flow of inbound Direct Messages (DMs) from their platform. Specifically, their messaging webhook is having disruptions. Our team will continue to monitor the status with our vendor and for quick updates from them, you can view their status page using the link provided below: https://status.fb.com/graph-api Please expect further updates within the next 3 hours at most and reach out to Kustomer support at [email protected] if you have additional questions or concerns.
Resolved Minor Investigating degraded performance
We identified an issue related to platform latency. While latency has subsided, we continue to monitor the situation.
Kustomer Components Status
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Frequently Asked Questions
- Is Kustomer down today?
- Kustomer seems to be up and running. We've updated the status 1 minute ago.
- I'm having issues with Kustomer, but the status is OK. What's going on?
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There are a few things you can try:
- Check the official status page for more information.
- Check the Twitter account for more information.
- How can I be notified when Kustomer is having issues?
- You can subscribe for updates on the official status page or create an account in IsDown. We will send you a notification in real-time when Kustomer has issues.
- Why use IsDown?
- We want to keep you updated on the status of the services that impact your company. You can setup a notification via email, Slack, or Discord when a service you monitor has issues or when maintenances are scheduled.
- What happens when I create an account?
- You'll have access to a 14-day trial in our Pro plan. You can cancel or delete your account anytime. After 14 days, you'll need to subscribe to continue to use the service and get notifications.
- How can I pay for a subscription?
- You can go to the Billing section in your account, and choose one of the plan. We've monthly and yearly options. We accept all major credit cards, Apple Pay, and Google Play. We use Stripe for payments.
- Can I get a refund?
- We'll refund your subscription if you cancel it until ten days after the subscription has started. No questions asked.
- We are missing some important service?
- Contact us, and we'll add it ASAP.
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