Is Kustomer Down? Kustomer status is operational
Stats for Kustomer official incidents in the last 30 days
Number of Incidents
2 outages
Since last incident
21 days
Users reports for Kustomer in the last 12 hours
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Stay on top of Kustomer's current and past outages
Kustomer outages in the last 30 days per day
Minor · 21 days ago · lasted about 1 hour
[WhatsApp] Delays or errors in sending outbound WhatsApp Messages from Prod 1 and 2
Kustomer is monitoring an issue impacting the WhatsApp API and outbound sends from our platform. Errors will be redriven when delays and errors resolve.
Minor · 22 days ago · lasted about 2 hours
[Workflows] Workflow latency causing latency on platform in prod1
Kustomer is investigating an event affecting workflows that may cause latency in the platform and delays in messages being ingested. Our team is currently working to identify the issue. Please expect further updates within 30 mintues and reach out to support over chat or at support@kustomer.com if you have additional questions or concerns.
Minor · about 1 month ago · lasted about 20 hours
[Instagram Comments] Instagram Comments Not Ingested In Prod 1 and Prod 2
Kustomer has identified an event affecting Instagram comments on Prod 1 and 2 that may cause comments to not be ingested into the platform. Our team is currently working on identifying the issue. Please expect further updates within 1 hour and reach out to support at support@kustomer.com if you have additional questions or concerns.
Major · about 1 month ago · lasted 12 minutes
Elevated Whatsapp errors - Prod 1 & Prod2
We're investigating an issue with elevated Whatsapp errors. Our team is currently working to identify the cause of this issue. Please expect further updates within 30 minutes and reach out to support via Chat if you have additional questions or concerns.
Minor · 2 months ago · lasted 39 minutes
Reported Third Party Event - Whatsapp
Kustomer is aware of an event reported by one of our third party vendors affecting Whatsapp that may cause messages to not send within the platform. Our team will continue to monitor the status with our vendor. Please expect further updates within 1 hour and reach out to support if you have additional questions or concerns.
Minor · 2 months ago · lasted about 1 hour
Searches Not Loading in Prod 1
Kustomer is aware of an event affecting Searches in Prod 1 that may cause searches not to load within the platform. Our team is investigating the cause of this issue to work on resolving. Conversations and customers are being created in all orgs while searches are catching up. Please expect further updates within 30 minutes if you have additional questions or concerns.
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Frequently Asked Questions
- Is Kustomer down right now? What is Kustomer current status?
- Kustomer seems to be up and running. We've updated the status 10 minutes ago.
- Was Kustomer down today?
- Kustomer is up and running now. In the last 24 hours there was 0 outages.
- I'm having issues with Kustomer, but the status is OK. What's going on?
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There are a few things you can try:
- Check the official status page for more information.
- Check the Twitter account for more information.
- Check on the top of the page if there are any reported problems by other users.
- Having problems with Kustomer and need support?
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- Reach out to their Twitter account.
- Find their support at their official website.
- Find their support contact at their official status page.
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