Outage in Kustomer

Reported Third Party Event - Instagram

Resolved Minor
May 06, 2022 - Started almost 2 years ago - Lasted 3 days
Official incident page

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Outage Details

Kustomer is aware of an event reported by Instagram affecting the flow of inbound Direct Messages (DMs) from their platform. Specifically, their messaging webhook is having disruptions. Our team will continue to monitor the status with our vendor and for quick updates from them, you can view their status page using the link provided below: https://status.fb.com/graph-api Please expect further updates within the next 3 hours at most and reach out to Kustomer support at support@kustomer.com if you have additional questions or concerns.
Latest Updates ( sorted recent to last )
IDENTIFIED almost 2 years ago - at 05/09/2022 05:08PM

Kustomer is continuing to monitor an ongoing event reported by Instagram affecting the flow of inbound Direct Messages (DMs) from their platform. Specifically, their Messaging Webhook is having disruptions. You can view their status page using the link provided below to follow this issue:

https://status.fb.com/graph-api

Please expect further updates in the next 5 hours unless we see a status change before that time. Please reach out to Kustomer support at support@kustomer.com if you have additional questions or concerns.

IDENTIFIED almost 2 years ago - at 05/09/2022 01:59AM

Kustomer is continuing to monitor an ongoing event reported by Instagram affecting the flow of inbound Direct Messages (DMs) from their platform. Specifically, their Messaging Webhook is having disruptions. You can view their status page using the link provided below to follow this issue:

https://status.fb.com/graph-api

Please expect further updates by 12 PM EST unless we see a status change before that time. Please reach out to Kustomer support at support@kustomer.com if you have additional questions or concerns.

IDENTIFIED almost 2 years ago - at 05/08/2022 10:05PM

Kustomer is continuing to monitor an ongoing event reported by Instagram affecting the flow of inbound Direct Messages (DMs) from their platform. Specifically, their Messaging Webhook is having disruptions. You can view their status page using the link provided below to follow this issue:

https://status.fb.com/graph-api

Please expect further updates within the next 4 hours at most and reach out to Kustomer support at support@kustomer.com if you have additional questions or concerns.

IDENTIFIED almost 2 years ago - at 05/08/2022 05:51PM

Kustomer is continuing to monitor an ongoing event reported by Instagram affecting the flow of inbound Direct Messages (DMs) from their platform. Specifically, their Messaging Webhook is having disruptions. You can view their status page using the link provided below to follow this issue:

https://status.fb.com/graph-api

Please expect further updates within the next 4 hours at most and reach out to Kustomer support at support@kustomer.com if you have additional questions or concerns.

IDENTIFIED almost 2 years ago - at 05/08/2022 12:00AM

Kustomer is continuing to monitor an ongoing event reported by Instagram affecting the flow of inbound Direct Messages (DMs) from their platform. Specifically, their Messaging Webhook is having disruptions. You can view their status page using the link provided below to follow this issue:

https://status.fb.com/graph-api

Please expect further updates within the next 16 hours (12:00pm EST) at most and reach out to Kustomer support at support@kustomer.com if you have additional questions or concerns.

IDENTIFIED almost 2 years ago - at 05/07/2022 08:07PM

Kustomer is aware of an ongoing event reported by Instagram affecting the flow of inbound Direct Messages (DMs) from their platform. Specifically, their messaging webhook is having disruptions. Our team will continue to monitor the status of the issue. You can view their status page using the link provided below to follow this issue:

https://status.fb.com/graph-api

Please expect further updates within the next 4 hours at most and reach out to Kustomer support at support@kustomer.com if you have additional questions or concerns.

IDENTIFIED almost 2 years ago - at 05/07/2022 04:12PM

Kustomer is aware of an ongoing event reported by Instagram affecting the flow of inbound Direct Messages (DMs) from their platform. Specifically, their messaging webhook is having disruptions. Our team will continue to monitor the status of the issue. You can view their status page using the link provided below to follow this issue:

https://status.fb.com/graph-api

Please expect further updates within the next 4 hours at most and reach out to Kustomer support at support@kustomer.com if you have additional questions or concerns.

IDENTIFIED almost 2 years ago - at 05/07/2022 03:35AM

Kustomer is aware of an ongoing event reported by Instagram affecting the flow of inbound Direct Messages (DMs) from their platform. Specifically, their messaging webhook is having disruptions. Our team will continue to monitor the status of the issue. You can view their status page using the link provided below to follow this issue:

https://status.fb.com/graph-api

Please expect further updates within the next 12 hours at most and reach out to Kustomer support at support@kustomer.com if you have additional questions or concerns.

IDENTIFIED almost 2 years ago - at 05/06/2022 11:07PM

Kustomer is aware of an event reported by Instagram affecting the flow of inbound Direct Messages (DMs) from their platform. Specifically, their messaging webhook is having disruptions. Our team will continue to monitor the status with our vendor and for quick updates from them, you can view their status page using the link provided below:

https://status.fb.com/graph-api

Please expect further updates within the next 3 hours at most and reach out to Kustomer support at support@kustomer.com if you have additional questions or concerns.

IDENTIFIED almost 2 years ago - at 05/06/2022 08:07PM

Kustomer is aware of an event reported by Instagram affecting the flow of inbound Direct Messages (DMs) from their platform. Specifically, their messaging webhook is having disruptions. Our team will continue to monitor the status with our vendor and for quick updates from them, you can view their status page using the link provided below:

https://status.fb.com/graph-api

Please expect further updates within the next 3 hours at most and reach out to Kustomer support at support@kustomer.com if you have additional questions or concerns.

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