Outage in Kustomer

Chat Conversational Assistant showing Latency [PROD 1]

Resolved Minor
May 18, 2022 - Started almost 2 years ago - Lasted about 1 hour
Official incident page

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Outage Details

Kustomer has identified an event affecting the Conversational Assistant for Chat that may cause latency or errors. Our team is currently working to design and implement a resolution. Please expect further updates as we continue to investigate and reach out to support if you have additional questions or concerns.
Components affected
Kustomer Channel - Chat
Latest Updates ( sorted recent to last )
IDENTIFIED almost 2 years ago - at 05/18/2022 07:30PM

We are beginning to see errors subside, but are still working to resolve potential latency for Conversational Assistant processing.

IDENTIFIED almost 2 years ago - at 05/18/2022 06:11PM

Kustomer has identified an event affecting the Conversational Assistant for Chat that may cause latency or errors. Our team is currently working to design and implement a resolution. Please expect further updates as we continue to investigate and reach out to support if you have additional questions or concerns.

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