Outage in Kustomer
[Third Party] Outbound Instagram DMs fail to send [Prods 1 and 2]
Resolved Minor
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Outage Details
Latest Updates ( sorted recent to last )
Facebook has released a fixed and Instagram DMs are now working from our initial test.
Please reach out to support@kustomer.com if you are still seeing errors when trying to send messages.
Kustomer is aware of an event affecting Instagram that may cause outbound messages to fail to send within the platform. Our team is currently working to identify the cause of this issue in an effort to implement a resolution. Please expect further updates within 1 hour and reach out to support at support@kustomer.com if you have additional questions or concerns.
Kustomer is aware of an event affecting Instagram that may cause outbound messages to fail to send within the platform. Our team is currently working to identify the cause of this issue in an effort to implement a resolution. Please expect further updates within 1 hour and reach out to support at support@kustomer.com if you have additional questions or concerns.
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