Outage in Kustomer

Delayed outbound Instagram comments and DMs

Resolved Minor
August 10, 2022 - Started over 1 year ago - Lasted about 3 hours
Official incident page

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Outage Details

Instagram is currently experiencing API issues, this is causing delays with Comments and DMs. We will provide updates on any changes. For more information you can visit https://metastatus.com/ For any questions, Please reach out to our Support team with any additional questions. You can reach us by going to https://help.kustomer.com/ and clicking "Contact Support" at the top of the page.
Latest Updates ( sorted recent to last )
MONITORING over 1 year ago - at 08/10/2022 04:23PM

Outbound Messages should now send appropriately but there is still an issue with sending outbound messages that contain a Link(hyperlink), Causing outbound messages containing a Link to stay in "sending" status.

We will be able to re-drive these messages once Messages recover to full functionality.

We are continuing to Monitor this and will relay any updates.

For more information you can visit https://metastatus.com/

For any questions,
Please reach out to our Support team with any additional questions. You can reach us by going to https://help.kustomer.com/ and clicking "Contact Support" at the top of the page.

IDENTIFIED over 1 year ago - at 08/10/2022 02:04PM

Instagram is currently experiencing API issues, this is causing delays with Comments and DMs.
We will provide updates on any changes.

For more information you can visit https://metastatus.com/

For any questions,
Please reach out to our Support team with any additional questions. You can reach us by going to https://help.kustomer.com/ and clicking "Contact Support" at the top of the page.

INVESTIGATING over 1 year ago - at 08/10/2022 01:16PM

Instagram is currently experiencing API issues, this is causing delays with Comments and DMs.
We will provide updates on any changes.

For more information you can visit https://metastatus.com/

For any questions,
Please reach out to our Support team with any additional questions. You can reach us by going to https://help.kustomer.com/ and clicking "Contact Support" at the top of the page.

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