Outage in Lattice

Email notifications not sending

Resolved Minor

February 06, 2023 - Started about 1 year ago - Lasted about 9 hours
Official incident page

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Outage Details

We are currently experiencing an issue with our email service provider, which is affecting email notifications from Lattice and preventing emails from going out to users since 8:30am PST. We will resolve this incident once we have confirmed the issue has been resolved with our email provider.

Components affected

Lattice Application

Latest Updates ( sorted recent to last )

RESOLVED about 1 year ago - at 02/07/2023 01:09AM

This incident has been resolved.

MONITORING about 1 year ago - at 02/06/2023 07:22PM

A fix has been implemented and we have confirmed that emails are now being sent out. Our team is monitoring and working to resend all emails which were not sent out this morning.

INVESTIGATING about 1 year ago - at 02/06/2023 06:33PM

We are continuing to investigate this issue with our email service provider.

INVESTIGATING about 1 year ago - at 02/06/2023 04:59PM

We are currently experiencing an issue with our email service provider, which is affecting email notifications from Lattice and preventing emails from going out to users since 8:30am PST.

We will resolve this incident once we have confirmed the issue has been resolved with our email provider.

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