Resolved Issues with creating new trials
We are currently aware of an issue that is causing page timeouts while signing up for new trials. Our team is currently investigating this issue and we will provide updates as they become available.
Resolved Issue with recurring purchases through checkout widget
We've identified an issue with recurring purchases using our checkout widget are not going through when attempted. Our developers are currently investigating and we will update this message once we have more info.
Resolved Degraded Performance with Infusionsoft Tags
We are investigating reports of Infusionsoft users not receiving tags from opt-ins to their forms. Leads themselves are still making it to Infusionsoft just without the tag attached. Tag submissions will not be lost during this time, they are currently queued and will send through to Infusionsoft upon the resolution of this issue. We are working to mitigate this issue and will provide more updates as they become available. Thank you for your patience! If you have any questions or concerns, please do not hesitate to reach out to us at [email protected]
Resolved Degraded performance - published assets / storing opt-ins
Due to a connection issue with our cloud storage vendor Google, we are currently experiencing intermittent issues with loading published assets and showing failed connection errors. This issue may also affect the ability for us to store opt-ins for later sending and as a consequence, opt-ins may be lost. We are working to mitigate this issue and will provide more updates as they become available.
Resolved Degraded Integrations Performance
We are currently investigating an issue which caused some of our integrations to stop sending leads through to their intended endpoints, between 9:30pm and 2:00am central time, Feb 24, 2021. Leads submitted during this time were not lost, and were saved in our backend systems. We are collecting all effected leads that were previously not sent and will be sending them through to their respective endpoints once we've completed this process. We expect this process to take approximately 8 hours. You can access your leads before then as they are available via the CSV download option within the builder on effected assets. If you have any questions or need help finding your leads do not hesitate to reach out of our Support team for further assistance via the Support button in your account.
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