Resolved Issues with creating new trials
We are currently aware of an issue that is causing page timeouts while signing up for new trials. Our team is currently investigating this issue and we will provide updates as they become available.
Resolved Issue with recurring purchases through checkout widget
We've identified an issue with recurring purchases using our checkout widget are not going through when attempted. Our developers are currently investigating and we will update this message once we have more info.
Resolved Degraded Performance with Infusionsoft Tags
We are investigating reports of Infusionsoft users not receiving tags from opt-ins to their forms. Leads themselves are still making it to Infusionsoft just without the tag attached. Tag submissions will not be lost during this time, they are currently queued and will send through to Infusionsoft upon the resolution of this issue. We are working to mitigate this issue and will provide more updates as they become available. Thank you for your patience! If you have any questions or concerns, please do not hesitate to reach out to us at [email protected]
Resolved Degraded performance - published assets / storing opt-ins
Due to a connection issue with our cloud storage vendor Google, we are currently experiencing intermittent issues with loading published assets and showing failed connection errors. This issue may also affect the ability for us to store opt-ins for later sending and as a consequence, opt-ins may be lost. We are working to mitigate this issue and will provide more updates as they become available.
Resolved Degraded Integrations Performance
We are currently investigating an issue which caused some of our integrations to stop sending leads through to their intended endpoints, between 9:30pm and 2:00am central time, Feb 24, 2021. Leads submitted during this time were not lost, and were saved in our backend systems. We are collecting all effected leads that were previously not sent and will be sending them through to their respective endpoints once we've completed this process. We expect this process to take approximately 8 hours. You can access your leads before then as they are available via the CSV download option within the builder on effected assets. If you have any questions or need help finding your leads do not hesitate to reach out of our Support team for further assistance via the Support button in your account.
Resolved Trouble loading Opt-in Texts section.
We are aware of an issue that is currently causing the Opt-in Texts section of accounts not to load. We are in the process of applying a patch to resolve this issue and anticipate a full resolution shortly. This issue is only affecting the ability to display the Opt-in Texts section, leads submitted via Opt-in Texts are still submitting successfully. We will post further updates as needed. Thank you for your patience.
Resolved Issues with ConvertKit integration
We're currently experiencing delays with our ConvertKit integration. Currently we have a queue of ConvertKit tasks that are being processed. This buildup will cause delays with any ConvertKit actions such as connecting to ConvertKit or retrieving new lists from ConvertKit. Leads submitted during this time will not be lost and will be submitted once the queue has caught up. These issues should improve with time but we will update if there are any developments or when the issue is fully resolved. Thank you for your patience.
Resolved Issue with published assets through Wordpress plugin
We are aware of an issue affecting assets published via the Leadpages plugin for Wordpress. Our team is investigating the issue and we will provide updates as more information becomes available. We apologize for any inconvenience this may cause. Thank you for your patience.
Resolved Intermittent Downtime with our Knowledge Base
We are currently experiencing intermittent downtime with our knowledge base due to Zendesk performance issues. Our ticketing, chat and phone support systems do not appear to be impacted. We will provide an update once Zendesk has resolved the issue. We apologize for any inconvenience this may cause. Thank you for your patience.
Resolved Issues with account creation and billing
We're currently experiencing problems with creating new accounts, in-app purchases and managing your plans and billing. We are investigating the issue with our billing partner and will update with more information as details become clarified. You can also view their status page here: https://status.braintreepayments.com/ Thank you for your patience.
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