Outage in Learnosity

AWS issue causing sporadic access failures to Learnosity domains

Resolved Minor

December 15, 2021 - Started over 2 years ago - Lasted 3 months
Official incident page

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Outage Details

As of 15:30 UTC, AWS has been experiencing problems that are trickling down to Learnosity. It appears that some areas of the U.S. are having trouble logging into author.learnosity.com and reference.learnosity.com. At the moment we suspect this is affecting CDN usage. All Learnosity systems are functioning properly, and we've seen reports from a minority of customers, so we will maintain Operational status. However, we will try to keep our customers up to date with the AWS outage, even if short-lived. Please note that this issue is also affecting our ability to access our StatusPage service, so updates may be sporadic.

Latest Updates ( sorted recent to last )

MONITORING over 2 years ago - at 12/15/2021 04:52PM

AWS has marked the incidents affecting the US-West-1 and US-West-2 regions as resolved.

We will continue to monitor for a further 30 minutes before calling this resolved as well.

IDENTIFIED over 2 years ago - at 12/15/2021 04:20PM

As of 15:30 UTC, AWS has been experiencing problems that are trickling down to Learnosity. It appears that some areas of the U.S. are having trouble logging into author.learnosity.com and reference.learnosity.com. At the moment we suspect this is affecting CDN usage.

All Learnosity systems are functioning properly, and we've seen reports from a minority of customers, so we will maintain Operational status. However, we will try to keep our customers up to date with the AWS outage, even if short-lived.

Please note that this issue is also affecting our ability to access our StatusPage service, so updates may be sporadic.

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