Minor · 11 days ago · lasted about 6 hours
Our data processing infrastructure is running behind which is causing inaccuracies in the reporting tools. No data has been lost and the system should be caught up shortly. AWS status page is being monitored closely for updates - https://health.aws.amazon.com/health/status
Minor · 3 months ago · lasted 3 days
Yotpo are currently experiencing issues with their APIs, meaning Yotpo integration data for all clients is not up to date. We're working with Yotpo to resolve this, and they're actively investigating. There is currently no ETA on resolution but we'll provide updates from Yotpo as soon as we receive them.
Minor · 3 months ago · lasted 14 days
Facebook is currently experiencing issues with publishing replies to comments. Although Facebook says that your message has failed to publish, in some cases we can see that comments have in fact been created on your page. We recommend checking facebook.com if you encounter publishing errors for comments while this issue remains active. If your reply has been published successfully, we recommend adding an internal comment in Lexer and closing the comment. We're working with Meta to ensure this can be resolved as soon as possible.
Minor · 3 months ago · lasted 2 days
We are currently experiencing issues with our Shopify integration resulting in failures in processing data. Our team is working to implement a solution and backfill missing data.
Maintenance · 8 months ago · lasted 1 day
The issue has been identified and a fix is being implemented.
Minor · 8 months ago · lasted about 1 hour
We are currently investigating this issue.
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