Outage in Lightspeed

Lightspeed Retail (X-Series) - Errors when accessing X-Series on Android and iOS

Resolved Major
April 26, 2023 - Started 12 months ago - Lasted about 1 hour
Official incident page

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Outage Details

We’re investigating an issue preventing some retailers from accessing Lightspeed Retail (X-Series) on Android or iOS devices. We’ll send updates as they arise, thanks for your patience.
Latest Updates ( sorted recent to last )
RESOLVED 12 months ago - at 04/26/2023 01:44AM

This incident has been resolved.

MONITORING 12 months ago - at 04/26/2023 01:07AM

A fix has been implemented and we are monitoring the results.

INVESTIGATING 12 months ago - at 04/26/2023 12:51AM

The issue is only impacting retailers when logging in, retailers who are already logged in should be able to continue to trade unaffected.

INVESTIGATING 12 months ago - at 04/26/2023 12:45AM

We’re investigating an issue preventing some retailers from accessing Lightspeed Retail (X-Series) on Android or iOS devices. We’ll send updates as they arise, thanks for your patience.

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