Issues Resolving Users and Group Associations

We are currently investigating an issue regarding the importing and searching of certain users and groups within School Manager. Updates will be posted to this page.

The root cause of this issue has been identified and restoration is in progress.

All services have been restored and we are currently monitoring our systems for validation.

Performance is not improving at the rate we were expecting. Continuing to research the issues.

Performance and services have been restored with the issue identified and fixed. Team will continue to monitor to ensure no further issues occur

We would like to inform you about some ongoing technical difficulties that we are currently experiencing with our backend database, which is affecting the performance of our platform.
As a result of these issues, you may encounter degraded performance while using our platform today. Specifically, you might experience problems with filtering rules targeted at groups, Classwize rostering issues as well as increased latency in retrieving data. We understand the importance of these features to your workflow, and we assure you that we are working diligently to resolve the problem as quickly as possible.

Our team of experts is actively investigating the root cause of the database issues and implementing necessary fixes. We have allocated all available resources to address this matter promptly and minimize any disruption to your experience. Please rest assured that we are fully committed to restoring normal platform functionality at the earliest possible time.