Outage in LiquidPlanner

LiquidPlanner Classic: Inbound & Outbound Notifications Delayed

Resolved Minor
June 09, 2022 - Started almost 2 years ago - Lasted 40 minutes
Official incident page

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Outage Details

Our email processing provider is currently experiencing an issue which affects both inbound and outbound notifications.

This means you will not receive an email when someone comments at you, or when there is a change to an item you own or follow. If you reply to a notification from your personal email client, it will not appear in the workspace as expected. Tasks created via email are not reaching the workspace in a timely manner.

All other aspects of LiquidPlanner are functioning normally. There is no impact to customer data.

Please log in to your workspace in order to:

View comments
Comment on plan items
View the activity stream on the Home tab for items you own or follow
Create plan items

If you are trying to invite a new member to the workspace, please contact support@liquidplanner.com.

We'll update you as we know more. At a minimum, we'll post something here every 30 minutes. Thank you for your patience.
Latest Updates ( sorted recent to last )
MONITORING almost 2 years ago - at 06/09/2022 01:40PM

We're starting to see email notifications going out again. We're monitoring the queue as the remaining notifications are sent.

IDENTIFIED almost 2 years ago - at 06/09/2022 01:24PM

We have nothing to report at this time. Notifications are still delayed.

IDENTIFIED almost 2 years ago - at 06/09/2022 12:55PM

Our email processing provider is currently experiencing an issue which affects both inbound and outbound notifications.

This means you will not receive an email when someone comments at you, or when there is a change to an item you own or follow. If you reply to a notification from your personal email client, it will not appear in the workspace as expected. Tasks created via email are not reaching the workspace in a timely manner.

All other aspects of LiquidPlanner are functioning normally. There is no impact to customer data.

Please log in to your workspace in order to:

View comments
Comment on plan items
View the activity stream on the Home tab for items you own or follow
Create plan items

If you are trying to invite a new member to the workspace, please contact support@liquidplanner.com.

We'll update you as we know more. At a minimum, we'll post something here every 30 minutes. Thank you for your patience.

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