This chart provides user-reported problems for Liquid Web in the last 12 hours. It's a collection of user reports from different sources.
We continuously monitor the official Liquid Web status page for updates on any ongoing outages. Check the stats for the latest 30 days and a list of the last Liquid Web outages and possible affected you.
Minor · started 3 days ago
We have been made aware by our Postmaster that Hosted Email users are experiencing bounce back emails from major mail providers due to a recent change in their Security-Check Policies. To resolve these bounces, the sender should update their Domain's DNS records to include the proper SPF and DKIM record. Please ensure both of the mentioned records are added to your domain's DNS. Here are the documents with steps and information on the SPF and DKIM records: https://help.liquidweb.com/s/article/Managing-DNS-for-Premium-Business-Email https://help.liquidweb.com/s/article/Enabling-DMARC If you have any questions, contact a member of our support team via live chat, ticket, or by phone at (800)-580-4985 or (517)-322-0434 (international).
Minor · started 2 months ago
Our email vendor is investigating reports of connectivity issues to the Hosted Exchange Email Environment. Users may experience an error upon accessing the Outlook Web App (Webmail) and syncing their email client(s). We will provide further updates as the become available.
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Minor Resolved · 1 day ago · lasted about 2 hours
Our team is investigating an issue with our phone system at this time. They are diligently working on this and we will update this status with more information when we have it. In the mean time if calls are not working please feel free to contact us via live chat or ticket from your account or at [email protected]
Minor Resolved · 2 days ago · lasted about 8 hours
Our email vendor let us know they are experiencing some issues with the Control Panel where users might see random error messages and some lag while making changes on the Control Panel. Email Engineers are working to rectify the issue at this time. We will update this status when we have more information.
Minor Resolved · 9 days ago · lasted about 23 hours
My.liquidweb.com and Manage.liquidweb.com Degraded Performance, and Support Delays
Our teams are currently investigating an issue causing login failures to my.liquidweb.com and manage.liquidweb.com. The same issue is also affecting support response times. We will update this status post as more information becomes available. If you have any questions or concerns, please contact a member of our support team via live-chat, ticket ([email protected]), or by phone at 1-800-580-4985, 1-517-322-0434 (international).
Minor Resolved · 13 days ago · lasted about 17 hours
My.liquidweb.com and Manage.liquidweb.com Redirected to Maintenance Pages, and Support Delays
Our teams are currently investigating an issue that is causing provisioning errors for new services. The same issue is also causing delays in providing support. While these issues are addressed we have redirected my.liquidweb.com and manage.liquidweb.com to maintenance pages. We will update this status post as more information becomes available. If you have any questions or concerns, please contact a member of our support team via live-chat, ticket ([email protected]), or by phone at 1-800-580-4985, 1-517-322-0434 (international).
Maintenance Resolved · 15 days ago · lasted 1 day
Service Provisioning Degraded and Support Delays
Our teams are currently investigating an issue that is causing provisioning errors for new services. The same issue is also causing delays in providing support. We will update this status post as more information becomes available. If you have any questions or concerns, please contact a member of our support team via live-chat, ticket ([email protected]), or by phone at 1-800-580-4985, 1-517-322-0434 (international).
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