Liquid Web Status

Resolved 85 Gbps DDoS

Our networking team was made aware of a DDoS that caused saturation on multiple providers for a few minutes. We have blackholed the IP that was being attacked.Customers with traffic traversing those lines may have experiences some packet loss and/or latency during that time. At this time we are monitoring the situation and will update if any other issues arise.

Resolved Currentl Manage and Cart ongoing issues.

We are currently investigating an issue causing timeouts with out Manage and Cart Software

Resolved Premium Business Email Hosted Exchange Issues

Our Email vendor is reporting issues with IMAP Connectivity for Hosted Exchange Mailboxes and we are working with them to resolve this issue. As a workaround, impacted users are advised to use the Outlook Web Application (OWA) to access their mailbox. As we have additional info we will provide updates here. We appreciate your patience in the matter and if you have any questions, please contact a member of our support team via live-chat, ticket, or by phone at (800)-580-4985, (517)-322-0434 (international).

Resolved Issues with manage.liquidweb.com and my.liquidweb.com

We are currently experiencing an issue with degraded performance for manage.liquidweb.com and my.liquidweb.com. Our Operations Team has been engaged and are currently investigating.

Resolved Service interruption on 166593.us-midwest-1.nxcli.net and 167537.us-midwest-1.nxcli.net

We have encountered an issue with the underlying hardware for cloudhost-166593.us-midwest-1.nxcli.net and cloudhost-167537.us-midwest-1.nxcli.net. The issue is being investigated at this time.

Resolved Blacklisted IPs

Teams are currently investigating a report of IP addresses showing on a less commonly used blacklist, and are working to resolve the issue. Some customers have experienced a delay in email delivery as a result. If you experience any issues, please feel free to reach out to our Support Team at 1.855.348.9060 or international at +1.517.322.0434.

Resolved Networking Disruption Impacting Infrastructure

Our Engineers have implemented the fix and we are now monitoring the servers that were impacted. Additional information will be provided once it is made available. If you have any questions, please do not hesitate to contact a member of our support team via live-chat or by toll-free phone at 1.800.580.4985 or international at +1.517.322.0434.

Resolved Limited Support Availability

Due to severe weather conditions around the country, we anticipate limited availability with our Support Team. All Data Centers have generator backup power so there will be no disruptions to websites or servers. We apologize for any inconvenience which might be experienced. As always, if you have any questions or concerns, please contact a member of our support team via live-chat, ticket ([email protected]), or by phone at (800)-580-4985, (517)-322-0434 (international).

Resolved Scheduled Maintenance

On Feb 15th, 16th, and 17th 2021 at 9pm EST our Security Engineering Team will be performing maintenance on Linux servers. There is no expected disruption to services due to this maintenance. If you experience any issues or witness any abnormalities, please do not hesitate to let us know. We are available to assist with any questions or concerns at (800)-580-4985, (517)-322-0434 (international), via Live Chat, or by Email at [email protected]

Resolved Cart Issues

We are currently investigating issues with items failing to be added to our cart. We will update this status post as soon as we have additional information. If you have any questions, please do not hesitate to contact a member of our support team via live-chat or by toll-free phone at 1.800.580.4985 or international at +1.517.322.0434.