Outage in LiveChat

Unavailability of the Agent Application

Resolved Minor

April 22, 2022 - Started about 2 years ago - Lasted about 1 hour
Official incident page

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Outage Details

We're aware of the issue and our Admins are currently investigating

Components affected

LiveChat API LiveChat Integrations LiveChat Agent apps

Latest Updates ( sorted recent to last )

MONITORING about 2 years ago - at 04/22/2022 02:20PM

Fix has been implemented and the situation is stabilising. We'll keep monitoring the performance

IDENTIFIED about 2 years ago - at 04/22/2022 02:16PM

The issue has been identified, we're applying mitigations at the moment

INVESTIGATING about 2 years ago - at 04/22/2022 01:26PM

We're aware of the issue and our Admins are currently investigating

Latest LiveChat outages

Issues with ChatBot integration - 16 days ago

Issues with integrations - 20 days ago

Issues with accessing Agent Application - 22 days ago

Agent application logging-in issue - 25 days ago

Issues with automatic transcript forwarding - 29 days ago

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