Outage in LMS365

Issue with displaying some SCORM packages

Resolved Minor
June 01, 2022 - Started almost 2 years ago - Lasted about 21 hours
Official incident page

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Outage Details

We are currently aware of an issue some customers face with SCORM packages which are not displaying in LMS365 player. The users see the "BlobNotFound" error. We have found out the root cause of the issue and work on the fix.
Components affected
LMS365 United States LMS365 Canada LMS365 Australia LMS365 North Europe LMS365 Government Cloud LMS365 United Kingdom LMS365 Germany LMS365 Japan
Latest Updates ( sorted recent to last )
IDENTIFIED almost 2 years ago - at 06/02/2022 07:12AM

Our Operational team is applying a hotfix and for the moment the issue has been fixed for the following regions: LMS365 North Europe, LMS365 United States, LMS365 Canada, LMS365 United Kingdom, LMS365 Germany, LMS365 Government Cloud.
LMS365 Japan and LMS365 Australia will be updated soon today.

IDENTIFIED almost 2 years ago - at 06/02/2022 06:28AM

We are continuing to work on a fix for this issue.

IDENTIFIED almost 2 years ago - at 06/01/2022 10:24AM

We are currently aware of an issue some customers face with SCORM packages which are not displaying in LMS365 player. The users see the "BlobNotFound" error. We have found out the root cause of the issue and work on the fix.

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