Outage in LMS365

Learning content may not be available for some trainings in course player

Resolved Minor
February 20, 2023 - Started about 1 year ago - Lasted about 5 hours
Official incident page

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Outage Details

We are currently aware of an issue with some customers in North Europe and Germany regions receiving an error when trying to access the content inside course player. Users may see "This resource is no longer available" error message. We are working to understand the cause of this and will keep you updated as we find out more.
Components affected
LMS365 North Europe LMS365 Germany
Latest Updates ( sorted recent to last )
RESOLVED about 1 year ago - at 02/20/2023 01:11PM

We’re happy to report that the issues affecting course content have now been resolved.

Thank you for your patience and please let us know if you see any further issues.

MONITORING about 1 year ago - at 02/20/2023 12:08PM

We can confirm that the hotfix that should resolve the issue with displaying course content in LMS365 player has been released. If you notice any issues going forward, please reach out to us via chat or email.

You can find more information on how to contact LMS365 Support team here:
https://helpcenter.elearningforce.com/hc/en-us/articles/360019112178-Get-help-from-the-LMS365-support-team

IDENTIFIED about 1 year ago - at 02/20/2023 10:57AM

The cause of the issue with the course player being unable to load *.pdf files has been identified.

The hotfix is ready and will be deployed by our team soon.

We apologize for the inconvenience caused by this error.

INVESTIGATING about 1 year ago - at 02/20/2023 08:04AM

We are currently aware of an issue with some customers in North Europe and Germany regions receiving an error when trying to access the content inside course player.

Users may see "This resource is no longer available" error message.

We are working to understand the cause of this and will keep you updated as we find out more.

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