Outage in LoanMAPS

Degraded Performance: Database Server Under High Load

Resolved Minor

October 31, 2019 - Started over 4 years ago - Lasted over 2 years
Official incident page

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Outage Details

We are aware of an issue causing our database server to be under high load. This is impacting the general performance of the system. This issue is being actively investigated.

Latest Updates ( sorted recent to last )

RESOLVED over 4 years ago - at 10/31/2019 10:09PM

This issue was fixed in production at 3:00 PM. Monitoring for the past hour shows that it has been resolved.

IDENTIFIED over 4 years ago - at 10/31/2019 08:48PM

We have finished updating the query and are deploying it into the production environment now.

IDENTIFIED over 4 years ago - at 10/31/2019 07:51PM

We are currently working on testing a possible fix for this issue and will have more information to share shortly.

IDENTIFIED over 4 years ago - at 10/31/2019 06:38PM

Clarification to the previous update: The query in question is causing overall high load on the database server, which is impacting other areas of the system.

IDENTIFIED over 4 years ago - at 10/31/2019 06:18PM

We identified an issue with one of our database queries that loads the "Not Assigned" section of the "Pre-Close" tab on the dashboard. We are working to improve the performance of this query now.

INVESTIGATING over 4 years ago - at 10/31/2019 06:16PM

We are aware of an issue causing our database server to be under high load. This is impacting the general performance of the system.

This issue is being actively investigated.

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