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Resolved Minor Profile Errors
Currently our global distribution system Travelport are experiencing profile outages affecting Locomote customers. Case has been raised with Travelport and highest priority given. This is affecting some users updating profiles and completing some bookings. Please use live chat if you are experiencing any difficulties and we'll be able to support.
Resolved Minor ****IMPORTANT**** No content displayed for Hotels
28 October 2019 11:00am (AEDT): We are aware of an issue where there are no hotels being returned. This has been escalated to Travelport as a priority.
We are aware of an issue where some users may not be able to book Jetstar (JQ) instant purchase airfares and are receiving a payment error. You can however book Jetstar (JQ) airfares with Baggage. Our team is working to resolve this as soon as possible. We apologise for any inconvenience.
We are aware of an issue where some users may not be able to book a hotel with flights (when using On Account as payment) in the same trip. You can however book a hotel separate to the flights. Our team is working to resolve this as soon as possible. We sincerely apologise for any inconvenience.
Locomote is aware of and is currently investigating an issue in which travellers are unable to progress past the check out page in order to complete their bookings. The traveller will receive an error message stating “Error unmarshalling message body: Expected” We advise that customers should contact their Travel Management Company in order to complete any bookings. We apologise for any inconvenience that this will cause and will continue to update users with the outcome.
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