Outage in LogMeIn

GoToMyPC connectivity issues

Resolved Minor

April 01, 2022 - Started about 2 years ago - Lasted less than a minute
Official incident page

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Outage Details

We are actively working on the fix where some GoToMyPC customers are experiencing connection errors when trying to start a new session. However, in-flight sessions are not impacted. Customers facing connection issues are requested to follow the below alternative steps as a workaround: 1. Try restarting GoToMyPC service on the host computer 2. Re-install GoToMyPC app version 3475 using this link, https://builds.getgocdn.com/builds/g2p/3475/gosetup.exe or please reach out to our Customer Support team.

Components affected

LogMeIn GoToMyPC

Latest Updates ( sorted recent to last )

IDENTIFIED about 2 years ago - at 04/01/2022 02:39PM

We are actively working on the fix where some GoToMyPC customers are experiencing connection errors when trying to start a new session. However, in-flight sessions are not impacted. Customers facing connection issues are requested to follow the below alternative steps as a workaround:

1. Try restarting GoToMyPC service on the host computer
2. Re-install GoToMyPC app version 3475 using this link, https://builds.getgocdn.com/builds/g2p/3475/gosetup.exe or please reach out to our Customer Support team.

Latest LogMeIn outages

Central/Pro - Users might be unable to log in - about 2 months ago

GoToMyPC and LogMeIn Pro & Central - Outbound MFA SMS delayed or not delivered - 7 months ago

Hamachi - Unable to connect - 8 months ago

GoToMyPC - Unable to start remote sessions - 9 months ago

GoToMyPC - Web page unavailable - 9 months ago

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