Outage in logz.io

Account access

Resolved Minor

November 02, 2022 - Started over 1 year ago - Lasted about 18 hours
Official incident page

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Outage Details

We are investigating an issue where some of our customers accounts are being wrongly suspended

Components affected

logz.io Log indexing logz.io Log indexing logz.io Log indexing logz.io Log indexing logz.io Log indexing logz.io Log indexing logz.io Log indexing

Latest Updates ( sorted recent to last )

MONITORING over 1 year ago - at 11/03/2022 01:26AM

We are continuing reingestion for the remaining accounts in the remaining regions.

MONITORING over 1 year ago - at 11/02/2022 08:16PM

We are continuing reingestion for all the remaining accounts in the remaining regions.

IDENTIFIED over 1 year ago - at 11/02/2022 08:12PM

Reingestion of data for affected accounts in ca-central-1 is done.

IDENTIFIED over 1 year ago - at 11/02/2022 06:19PM

Reingestion of data for affected accounts in ap-southeast-2 is also done.

IDENTIFIED over 1 year ago - at 11/02/2022 05:58PM

Reingestion of data for affected accounts in ap-northeast-1 is done.

IDENTIFIED over 1 year ago - at 11/02/2022 05:50PM

We are continuing our work on reingesting data that has been delayed. There are no accounts currently suffering from suspension.

IDENTIFIED over 1 year ago - at 11/02/2022 05:19PM

We are continuing to work on a fix for this issue.

IDENTIFIED over 1 year ago - at 11/02/2022 04:56PM

Except Azure WestEurope all affected accounts are no longer suspended. We are continuing on the remaining region. In addition, we are working on restoring data that may appear to be delayed for some of the affected accounts.

IDENTIFIED over 1 year ago - at 11/02/2022 04:54PM

We are continuing to work on a fix for this issue.

IDENTIFIED over 1 year ago - at 11/02/2022 04:24PM

We have identified the cause of the wrong account suspensions and are taking steps to resolve it, while in parallel resuming normal operations for the accounts affected.

INVESTIGATING over 1 year ago - at 11/02/2022 04:16PM

We are investigating an issue where some of our customers accounts are being wrongly suspended

Latest logz.io outages

Degraded Performance in us-east-1 - 10 days ago

Degraded performance in metrics ingestion in us-east-1 - 27 days ago

Metrics based alerts degraded in us-east-1 - about 1 month ago

AWS Incident - about 2 months ago

Logs Ingestion in Westeurope - 5 months ago

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