Outage in logz.io

Account access

Resolved Minor
November 02, 2022 - Started 11 months ago - Lasted about 18 hours
Official incident page

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Outage Details

We are investigating an issue where some of our customers accounts are being wrongly suspended
Components affected
logz.io Log indexing logz.io Log indexing logz.io Log indexing logz.io Log indexing logz.io Log indexing logz.io Log indexing logz.io Log indexing
Latest Updates ( sorted recent to last )
MONITORING 11 months ago - at 11/03/2022 01:26AM

We are continuing reingestion for the remaining accounts in the remaining regions.

MONITORING 11 months ago - at 11/02/2022 08:16PM

We are continuing reingestion for all the remaining accounts in the remaining regions.

IDENTIFIED 11 months ago - at 11/02/2022 08:12PM

Reingestion of data for affected accounts in ca-central-1 is done.

IDENTIFIED 11 months ago - at 11/02/2022 06:19PM

Reingestion of data for affected accounts in ap-southeast-2 is also done.

IDENTIFIED 11 months ago - at 11/02/2022 05:58PM

Reingestion of data for affected accounts in ap-northeast-1 is done.

IDENTIFIED 11 months ago - at 11/02/2022 05:50PM

We are continuing our work on reingesting data that has been delayed. There are no accounts currently suffering from suspension.

IDENTIFIED 11 months ago - at 11/02/2022 05:19PM

We are continuing to work on a fix for this issue.

IDENTIFIED 11 months ago - at 11/02/2022 04:56PM

Except Azure WestEurope all affected accounts are no longer suspended. We are continuing on the remaining region. In addition, we are working on restoring data that may appear to be delayed for some of the affected accounts.

IDENTIFIED 11 months ago - at 11/02/2022 04:54PM

We are continuing to work on a fix for this issue.

IDENTIFIED 11 months ago - at 11/02/2022 04:24PM

We have identified the cause of the wrong account suspensions and are taking steps to resolve it, while in parallel resuming normal operations for the accounts affected.

INVESTIGATING 11 months ago - at 11/02/2022 04:16PM

We are investigating an issue where some of our customers accounts are being wrongly suspended

Latest logz.io outages

Logz.io Application is not available - 15 days ago
Metrics Ingestion in Westeurope - about 1 month ago
Infrastructure monitoring loading issues - 3 months ago
Suspended accounts - 3 months ago
Metrics data loading in westus2 - 3 months ago

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