Outage in Lookback

Emails, notifications, transcriptions, and player feed not working

Resolved Major

May 26, 2023 - Started 11 months ago - Lasted about 2 hours
Official incident page

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Outage Details

We've identified that our queue system has gone down, and are working on bringing it up again.

Components affected

Lookback Dashboard Lookback Outgoing emails Lookback Player

Latest Updates ( sorted recent to last )

RESOLVED 11 months ago - at 05/26/2023 04:00PM

We have restored our queue system and all effected systems are now operational.

MONITORING 11 months ago - at 05/26/2023 03:36PM

A fix has been implemented and we are monitoring the situation.

IDENTIFIED 11 months ago - at 05/26/2023 01:43PM

We've identified that our queue system has gone down, and are working on bringing it up again.

Latest Lookback outages

Not possible to create new organizations, slow loading of dashboard, organization settings, and player - about 1 year ago

Users cannot login to dashboard and player - over 1 year ago

Elevated errors - about 2 years ago

Information about the Log4j issue. - over 2 years ago

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