Outage in Loom

Recording and processing delays

Resolved Minor
August 25, 2023 - Started almost 2 years ago - Lasted about 2 hours

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Outage Details

We are getting reports of recorders being slow to start recordings and delays in processing of videos. We are investigating the issue now.
Latest Updates ( sorted recent to last )
MONITORING almost 2 years ago - at 08/25/2023 03:57PM

Engineers identified the issue and have mitigated the root cause. Users should see normal performance across the recorders and the website, but we are still monitoring.

INVESTIGATING almost 2 years ago - at 08/25/2023 03:27PM

We are getting reports of recorders being slow to start recordings and delays in processing of videos. We are investigating the issue now.

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