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Resolved Minor ETH/USD pair currently unavailable
We have identified an issue affecting the ETH/USD pair. This pair is currently unavailable. We are looking into this as a matter of priority.
Resolved Minor Delayed withdrawals in Australia
There are temporary delays with withdrawals requested on 19th May 2022, 13:00 AEST onwards. We’re working with our service provider to see this resolved and will provide an update soon. We will attempt to process the withdrawals once this matter has been resolved. You can find the full withdrawal schedule here: https://www.luno.com/help/articles/11000022934 Thank you for your patience.
Resolved Minor Planned maintenance on FPX instant deposit system in Malaysia
Please be advised that our banking partner will be doing planned maintenance on the FPX instant deposit system over the next few days. You may not be able to make FPX instant deposits during this maintenance downtime. Friday, 20 May 2022 12.00 a.m. to 4.00 a.m. Saturday, 21 May 2022 12.00 a.m. to 4.00 a.m. Our banking partner will try expedite the maintenance to reduce downtime as much as possible. We are very sorry for the inconvenience. Meanwhile, you may deposit via Bank Transfer. For more information on how to make a deposit, please refer to our Help Centre article: https://www.luno.com/help/en/articles/11000078475 We’ll post an update once the maintenance has been completed. Thanks for your understanding.
Resolved Minor Deposits and withdrawals service interruption in Singapore
Our bank partner will be undergoing service maintenance on 22nd May 2022 between 01:30 AM - 05:00 AM which may affect your deposits and withdrawals via bank transfer. During this downtime, please use StraitsX as an alternative if you encounter any issues. All services will resume to normal after the maintenance is complete. Thank you for your understanding.
Resolved Minor Delayed voucher creation for Withdrawals and Deposits in Nigeria
We are currently experiencing an issue with voucher creation for withdrawals and deposits in Nigeria. We are looking into this as a priority.
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