We continuously monitor the official Luno status page for updates on any ongoing outages. Check the stats for the latest 30 days and a list of the last Luno outages.
Minor
Intermittent issues with the exchange view on the home screen
We are currently investigating an issue that is causing intermittent problems when making use of the exchange view on the home screen page. The exchange view may be replaced by the default view of the home screen for some customers. We are looking into this as a matter of priority and we will provide updates as they become available.
Minor
Customers unable to add new accounts via Stitch - South Africa
We are currently investigating an issue that is preventing South African customers from adding new bank accounts to their Luno accounts. We will provide updates shortly.
Minor
Intermittent Slow Bitcoin Sends
We've identified an issue casusing intermittant dealys for some Bitcoin send transactions. This may result in slower than usual send times for some customers. Our team is aware of the delay and is working on a fix. Receiving Bitcoin to your Luno wallet remains unaffected. Updates to follow soon.
Minor
We've identified an issue affecting some Bitcoin send transactions. This may result in slower than usual send times. Our team is aware of the delay and is working on a fix. Receiving Bitcoin to your Luno wallet remains unaffected. Updates to follow soon.
Minor
We've identified an issue affecting XRP transactions. Sends may take longer than normal to process. We apologise for any inconvenience.
Minor
We are currently experiencing an issue due to third party downtime which is causing delayed withdrawals for customers. We are working with the third party to restore service as soon as possible and will provide further updates here.
Minor
Error during verification for new customers
We are currently investigating an issue where customers are unable to complete verification. Some customers may be seeing a blank screen during this process. We are looking into this as a matter of priority and we will provide updates as soon as they become available.
Minor
We are currently investigating an issue which may be causing customers to experience delays when sending Ethereum. We are working on this as a matter of priority and will provide updates as soon as they become available.
User-reported problems for Luno in the last 12 hours. It's a collection of user reports from different sources.
Check the current status of the components
Available in over 40 countries including the US. Luno is a secure cryptocurrency platform that lets you buy, sell, store and trade BTC and ETH.