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Check the stats and details of the latest LuxSci outages and issues
Minor Resolved · about 2 months ago · lasted 32 minutes
LuxSci Is currently seeing some issues with webmail that are causing users to have problems logging In and staying connected to the site. Our Operations team is investigating the issue and we expect the problem will be resolved soon.
Minor Resolved · 12 months ago · lasted 4 months
Customers sending email though server rs6161 (i.e., email1.luxsci.com, email4.luxsci.com, and smtp.luxsci.com) were intermittently experiencing slower connections, timeouts, and connection rejections. Investigation showed that this was due to 100s of concurrent connections from many different and differing IP addresses to SMTP SSL port 465. A majority of these were not even trying to "speak SMTP" ... but were just connecting and being rejected after a few seconds. However, the net effect was to "clog up" SMTP sending on this server. We first tried to simply increase the SMTP processing capacity on the server and wait a bit to see if the influx either (a) abated as these sometimes do after a short time, or (b) the sustained impact was small enough it could be absorbed by simple limit increases. This turned out not be be the case. As of now we have mitigated this situation by blocking inbound SMTP connections on port 465. This is blocking all of these invalid connections. How...
Minor Resolved · about 1 year ago · lasted 4 months
We are currently investigating this issue.
Minor Resolved · about 1 year ago · lasted 5 months
We are currently investigating an issue that has taken a number of virtual servers in Rackspace, Dallas Texas offline.
Minor Resolved · over 1 year ago · lasted 7 months
Inbound Email Via ProofPoint Bouncing - Status Resolved
Issue: This morning approximately between 9am EDT to 10:27am EDT there was an issue with inbound emails that go through ProofPoint bouncing with the error "User Unknown". Cause: The issue was caused by a misconfiguration between LuxSci's email servers and ProofPoint's email servers. Status: The issue was resolved at 10:27am EDT.
Minor Resolved · almost 2 years ago · lasted about 1 year
LuxSci Network Issue
We are currently investigating this issue.
Minor Resolved · almost 2 years ago · lasted over 1 year
Issue with LuxSci Shared Email Server rs2006.luxsci.com
We are currently investigating an issue with LuxSci Shared Email Server rs2006.luxsci.com. This issue may result in intermittent connectivity issues with IMAP, POP, and SMTP for users who reside on this server. We will provide further updates as information becomes available.
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