Is LuxSci Down?

LuxSci status is operational

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IsDown continuously monitor the official LuxSci status page for ongoing outages. Check the stats for the latest 30 days and a list of the last LuxSci outages.

Stats for LuxSci outages in the last 30 days

Number of Outages


Average Downtime

200 mins

Total Downtime

200 mins

Since last incident

21 days

Users reports for LuxSci in the last 12 hours

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Get access to historical data and LuxSci's lastest outages

Minor · 20 days ago · lasted about 3 hours

We are experiencing some issues with network latency

We are experiencing network latency issues in our Ashburn, Virginia, data center. The network latency could cause webmail and website pages to load slowly. We are investigating the issue and hope to have it resolved soon.

Minor · 5 months ago · lasted about 21 hours

Avast Anti-virus Prevents Going to

There is currently an issue with Avast Anit-virus's Web Shield blocking access to domains. When you try to go to or Avast will prevent the connection. Avast will then show a popup stating the connection was blocked due to being a phishing site. This is a false positive error. We have confirmed our website does not contain any phishing attacks. We have started the process with Avast to get this false positive reading removed from Avast Anti-virus software. Until the issue is resolved, users will need to add an exception within Avast in order to get to LuxSci's websites. Here are instructions on how to add the exception in Windows. 1: Open Avast. You can click the Avast icon in your system tray next to your clock on the Taskbar 2: Click the 'General' button 3: Click 'Exceptions' 4: Click the 'Add exception' button 5: In the 'Type a file path, folder path, or URL' section, type 6: Click the 'Add Exceptio...

Minor · 5 months ago · lasted 34 minutes

Ongoing Issue With Webmail

We are experiencing an ongoing issue with a subset of our webmail servers. This issue is causing connectivity issues for some users on the affected webmail server. We will update this status once we have more information.

Minor · 8 months ago · lasted 32 minutes

Webmail Issues

LuxSci Is currently seeing some issues with webmail that are causing users to have problems logging In and staying connected to the site. Our Operations team is investigating the issue and we expect the problem will be resolved soon.

Minor · over 1 year ago · lasted 4 months

DDOS attack on rs6161 mitigated

Customers sending email though server rs6161 (i.e.,,, and were intermittently experiencing slower connections, timeouts, and connection rejections. Investigation showed that this was due to 100s of concurrent connections from many different and differing IP addresses to SMTP SSL port 465. A majority of these were not even trying to "speak SMTP" ... but were just connecting and being rejected after a few seconds. However, the net effect was to "clog up" SMTP sending on this server. We first tried to simply increase the SMTP processing capacity on the server and wait a bit to see if the influx either (a) abated as these sometimes do after a short time, or (b) the sustained impact was small enough it could be absorbed by simple limit increases. This turned out not be be the case. As of now we have mitigated this situation by blocking inbound SMTP connections on port 465. This is blocking all of these invalid connections. How...

Minor · over 1 year ago · lasted 4 months

MobileSync is currently unavailable for some users

We are currently investigating this issue.

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Minor · over 1 year ago · lasted 5 months

Some servers in Rackspace, Dallas Texas down

We are currently investigating an issue that has taken a number of virtual servers in Rackspace, Dallas Texas offline.

Minor · over 1 year ago · lasted 7 months

Inbound Email Via ProofPoint Bouncing - Status Resolved

Issue: This morning approximately between 9am EDT to 10:27am EDT there was an issue with inbound emails that go through ProofPoint bouncing with the error "User Unknown". Cause: The issue was caused by a misconfiguration between LuxSci's email servers and ProofPoint's email servers. Status: The issue was resolved at 10:27am EDT.

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Frequently Asked Questions

Is LuxSci down right now? What is LuxSci current status?
LuxSci seems to be up and running. We've updated the status 16 minutes ago.
Was LuxSci down today?
LuxSci is up and running now. In the last 24 hours there was 0 outages.
I'm having issues with LuxSci, but the status is OK. What's going on?
There are a few things you can try:
  • Check the official status page for more information.
  • Check the Twitter account for more information.
  • Check on the top of the page if there are any reported problems by other users.
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