Is LuxSci Down?

LuxSci Status is Operational

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LuxSci Outages

0 Outages in the last 7 days
0 Outages in the last 30 days
196 Days since last incident

Resolved Minor DDOS attack on rs6161 mitigated

Customers sending email though server rs6161 (i.e.,,, and were intermittently experiencing slower connections, timeouts, and connection rejections. Investigation showed that this was due to 100s of concurrent connections from many different and differing IP addresses to SMTP SSL port 465. A majority of these were not even trying to "speak SMTP" ... but were just connecting and being rejected after a few seconds. However, the net effect was to "clog up" SMTP sending on this server. We first tried to simply increase the SMTP processing capacity on the server and wait a bit to see if the influx either (a) abated as these sometimes do after a short time, or (b) the sustained impact was small enough it could be absorbed by simple limit increases. This turned out not be be the case. As of now we have mitigated this situation by blocking inbound SMTP connections on port 465. This is blocking all of these invalid connections. How...

7 months ago

Resolved Minor MobileSync is currently unavailable for some users

We are currently investigating this issue.

7 months ago

Resolved Minor Some servers in Rackspace, Dallas Texas down

We are currently investigating an issue that has taken a number of virtual servers in Rackspace, Dallas Texas offline.

8 months ago

Resolved Minor Inbound Email Via ProofPoint Bouncing - Status Resolved

Issue: This morning approximately between 9am EDT to 10:27am EDT there was an issue with inbound emails that go through ProofPoint bouncing with the error "User Unknown". Cause: The issue was caused by a misconfiguration between LuxSci's email servers and ProofPoint's email servers. Status: The issue was resolved at 10:27am EDT.

10 months ago

Resolved Minor LuxSci Network Issue

We are currently investigating this issue.

over 1 year ago

LuxSci Components Status

"I spend 2 hours trying to solve an issue and then realize it's due to an [EXTERNAL SERVICE] outage"
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Frequently Asked Questions

Is LuxSci down today?
LuxSci seems to be up and running. We've updated the status 6 minutes ago.
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