Outage in MailChannels

Network outage affecting mail delivery

Resolved Minor
December 13, 2022 - Started over 1 year ago
Official incident page

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Outage Details

We are currently experiencing networking issues that are affecting mail delivery. We are still investigating, and have not yet determined the full impact of the issue.
Latest Updates ( sorted recent to last )
RESOLVED over 1 year ago - at 12/14/2022 05:19AM

All message queues have returned to normal. Primary systems have been restored, however, we're continuing to route traffic through backup systems while we verify that there are no further issues.

MONITORING over 1 year ago - at 12/13/2022 11:37PM

We have identified an issue with one of our connectivity providers. Mail is being sent using backup systems while we wait for more information from the provider. We are continuing to monitor the issue.

INVESTIGATING over 1 year ago - at 12/13/2022 11:20PM

Outbound filtering has been manually switched to backup systems. Mail is being delivered. It may take several minutes for queued messages to be delivered.

We are still investigating the cause of the issue.

INVESTIGATING over 1 year ago - at 12/13/2022 11:04PM

Inbound filtering has switched to backup systems, and appears to be operating normally. It may take several minutes for queued messages to be delivered.

Outbound filtering is still experiencing an outage, we are investigating.

INVESTIGATING over 1 year ago - at 12/13/2022 10:51PM

We are currently experiencing networking issues that are affecting mail delivery. We are still investigating, and have not yet determined the full impact of the issue.

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