DB backup failure issue in Singapore Shared Environment ( Production and Sandbox )

This incident has been resolved.

While we implement a permanent fix for this, we have put in place a known workaorund that can be applied as neccesary if any back up issues are observed. In order to do so, please raise a case through the Service Portal.

We are continuing to investigate this issue.

We are currently investigating this issue with utmost priority. Our team has replicated the issue on a demo tenant and we’re working to fix it and identify the root cause.