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Mangopay Outages
Minor Incident Security Information Notice - Log4j 2 vulnerability
Following the recent Critical Vulnerability Alert, from the US NIST and the French CERT on 10 December 2021, in the open-source Apache “Log4j 2" library, MANGOPAY has been assessing the impacts of this vulnerability on its systems: - We can confirm that this vulnerability does not impact our API code exposed to our customers. - However, some of the tools and pieces of software used internally could be impacted by this vulnerability. We are working with the different providers and software publishers to identify eventual vulnerabilities and roll out patches as soon as available. As this event is ongoing, we will keep providing regular updates on this API Status thread. Get to know more about this vulnerability: In English (US): https://nvd.nist.gov/vuln/detail/CVE-2021-44228 In French: https://www.cert.ssi.gouv.fr/alerte/CERTFR-2021-ALE-022/
Resolved Minor [PRODUCTION] Disturbance on Mangopay Dashboard
You may experience some difficulties to get results through the search bar feature from the Mangopay Dashboard since 08:47 AM UTC. These disturbances are due to an issue with our Dashboard component. • Who is affected: Anyone on the PRODUCTION environment. • Feature affected: Search bar Investigations are ongoing on our side, we will keep you informed.
Resolved Minor [PRODUCTION] 500 errors on MANGOPAY.COM websites
You may be experiencing 500 Errors while reaching MANGOPAY.COM websites (Hub, Dashboard, commercial site) since 06:34 AM UTC. These disturbances are due to an incident at our partner Cloudflare: https://www.cloudflarestatus.com/incidents/xvs51y9qs9dj We are monitoring the situation and will keep you updated. This is impacting anyone in the PRODUCTION environment trying to access the impacted websites from the following countries: - Germany - United Kingdom - United States - Netherlands - Luxembourg
Resolved Minor [PRODUCTION] Delayed refunds on Ideal/Sofort (PSP brick)
You may experience longer processing delays on refunds for Ideal/Sofort means of payment: - Refunds are listed as successful. - But the funds did not reach users' bank accounts yet. - This affects refunds initiated on June 8. We are investigating the issue and will provide another update before the end of the day.
Resolved Minor [PRODUCTION] Disturbance on payments (PSP brick)
You may experience disturbance with : - "Secure mode: The 3DSecure authentication has failed"/ 101301 errors - "Transaction blocked by Fraud Policy" / 04002 On payments since 15:00 UTC. These disturbances are due to an issue with our PSP component. • Who is affected: Anyone on the PRODUCTION environment. • Payment types affected: - Web / preauthorization / Card direct - CB/ VISA/ MASTERCARD - FRA (67%), GBR (8%) and ESP (6%) - EUR Transactions at 92% The error rate is back to normal since 15:39 UTC. We keep monitoring and keep you updated.
Mangopay Components Status
"I spend 2 hours trying to solve an issue and then realize it's due to an [EXTERNAL SERVICE] outage"
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Frequently Asked Questions
- Is Mangopay down today?
- Mangopay seems to be up and running. We've updated the status 1 minute ago.
- I'm having issues with Mangopay, but the status is OK. What's going on?
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There are a few things you can try:
- Check the official status page for more information.
- Check the Twitter account for more information.
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- Contact us, and we'll add it ASAP.
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