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Ongoing [PRODUCTION] Disturbance on 3DS payments (3DSV1 & 3DSV2)

Mastercard users (mainly from the bank ING) might be experiencing undue Soft Declines on 3DSV1 and 3DSV2 transactions. These disturbances are due to an...

about 8 hours ago Official incident report

Stats

1 incidents in the last 7 days

5 incidents in the last 30 days

Automatic Checks

Last check: 5 minutes ago

Last known issue: about 8 hours ago

Latest Incidents

Last 30 days

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Resolved [PRODUCTION] Disturbance on payments (PSP brick)

You may experience "PSP Technical Error" errors on payments since 07:01 AM UTC. These disturbances are due to an issue with our PSP component. Investigations are ongoing on our PSP side, we will keep you informed. Impacted card types: Mastercard, Maestro and BCMC

Resolved [PRODUCTION] Disturbances on KYC IDENTITY PROOF documents

You may encounter delays in the processing of IDENTITY PROOF documents submitted since yesterday 11:30 AM UTC. We are currently investigating and will provide an update as soon as new information becomes available. Who is affected: Anyone on PRODUCTION environment.

Resolved [PRODUCTION] Disturbance on VISA 3DSecure payments

You may have experienced errors on 3DSecure transactions from 6:15 PM UTC (8:15 PM CEST) to 12:00 UTC (2:00 AM CEST 28/05). Visa encountered an incident on 3DS authentication which affected our PSP component. This issue is confirmed to be resolved. Who is affected: anyone in PRODUCTION.

Resolved [PRODUCTION] Disturbance on IDEAL payments

You may have experienced errors on payins with IDEAL mean of payment. IDEAL encountered an availability issue with the issuing banks ING and Triodos: - From 3.30 until 7.40 AM UTC. - Affecting 2.7k transactions. - More information can be found on IDEAL's Status page: https://beschikbaarheid.ideal.nl/History. The last error occurred at 7.40 AM UTC. We are monitoring the situation closely. Who is affected: anyone in PRODUCTION using IDEAL mean of payments with the issuing banks ING and Triodos.

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