Outage in Mangopay

[PRODUCTION] Disturbance on Giropay payments

Resolved Minor

September 23, 2022 - Started over 1 year ago - Lasted 5 days
Official incident page

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Outage Details

You may experience difficulties to process GIROPAY payments and an increase of: - "User has let the payment session expire without paying" / 001034 - "The transaction has been cancelled by the user" / 101002 Errors since the 19/09 09:10 AM UTC. These disturbances are due to an issue with our PSP component. • Who is affected: Anyone on the PRODUCTION environment. • Payment types affected: GIROPAY Investigations are ongoing on our PSP side, we will keep you informed.

Components affected

Mangopay PSP brick

Latest Updates ( sorted recent to last )

INVESTIGATING over 1 year ago - at 09/26/2022 12:20PM

Investigations are still on going on our PSP side. We will keep you informed of the situation.
The mean of payment GIROPAY is still not available at the moment.

INVESTIGATING over 1 year ago - at 09/23/2022 12:58PM

You may experience difficulties to process GIROPAY payments and an increase of:

- "User has let the payment session expire without paying" / 001034
- "The transaction has been cancelled by the user" / 101002

Errors since the 19/09 09:10 AM UTC.

These disturbances are due to an issue with our PSP component.

• Who is affected: Anyone on the PRODUCTION environment.
• Payment types affected: GIROPAY

Investigations are ongoing on our PSP side, we will keep you informed.

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