Outage in Mangopay

[PRODUCTION] API Major Outage

Resolved Major

March 22, 2023 - Started about 1 year ago - Lasted about 6 hours
Official incident page

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Outage Details

You may be experiencing 500 Errors on API calls since 11:38 AM UTC. These disturbances are due to an issue with our system. We are investigating and will keep you posted on any updates. Who is affected: Anyone in the PRODUCTION environment.

Components affected

Mangopay PSP brick Mangopay Acquiring bank's authorization server Mangopay MANGOPAY Documentation Mangopay External incident Mangopay Hub Mangopay SWIFT brick Mangopay 3DSecure brick Mangopay KYC brick Mangopay MANGOPAY Reporting Mangopay MANGOPAY Production Dashboard Mangopay MANGOPAY Production API Mangopay Hosting service

Latest Updates ( sorted recent to last )

RESOLVED about 1 year ago - at 03/22/2023 06:43PM

This incident has been resolved.

You might have experienced impacts on:

- Faster Payments and Instant Payouts
- New users' creation
- Transfers

Please note that events have occurred intermittently between 11:38 and 17:06 UTC.
The events that were possibly not being sent close enough to their occurrence will be resent in the course of the next 24 hours through the same APIs that have been used.

We apologize for any inconvenience this might have caused,
The Mangopay Team

MONITORING about 1 year ago - at 03/22/2023 05:29PM

A fix has been implemented, and we are monitoring the results.

IDENTIFIED about 1 year ago - at 03/22/2023 03:33PM

We are continuing to work on a fix for this issue.

IDENTIFIED about 1 year ago - at 03/22/2023 02:39PM

We are continuing to work on a fix for this issue.

IDENTIFIED about 1 year ago - at 03/22/2023 01:54PM

We are continuing to work on a fix.
While we are progressing towards a fix, please note that the Faster Payments and Instant Payouts functionalities are not working at the moment.
We will keep you posted as we know more.

IDENTIFIED about 1 year ago - at 03/22/2023 01:14PM

We keep working on the issue. API performances are recovering but are still degraded.
We will keep you posted in 30 minutes.

INVESTIGATING about 1 year ago - at 03/22/2023 12:21PM

We are continuing to investigate this issue.

INVESTIGATING about 1 year ago - at 03/22/2023 12:20PM

You may be experiencing 500 Errors on API calls since 11:38 AM UTC.
These disturbances are due to an issue with our system.
We are investigating and will keep you posted on any updates.

Who is affected: Anyone in the PRODUCTION environment.

Latest Mangopay outages

[PRODUCTION/ Banking Partners] Delays in cards refunds created on 06/04 - about 17 hours ago

Mangopay Sandbox Dashboard Disturbance - 1 day ago

Third-Party Payment Service Disruption: MB Way - 1 day ago

Third-Party Service Disruption: MB Way - 4 days ago

[SANDBOX] Disturbance on payments (Test Cards on Sandbox environment) - 17 days ago

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