Outage in Mangopay
[PRODUCTION] Disturbance on payments (PSP brick)
Resolved Major
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Outage Details
You may experience "PSP Technical Error" and "Secure mode: The 3DSecure authentication has failed" errors on payments since 15:20 UTC.
These disturbances are due to an issue with 3DS authentication with the following schemes: VISA & Mastercard
Investigations are ongoing with said card schemes.
• Who is affected: Anyone in the PRODUCTION environment.
Components affected
Mangopay PSP brickLatest Updates ( sorted recent to last )
RESOLVED
about 2 years ago - at 03/23/2023 05:14PM
This incident has been resolved.
MONITORING
about 2 years ago - at 03/23/2023 04:55PM
Our partner identified their network connectivity issue and deployed a fix.
The payment flow is getting back to normal since 16:36 UTC.
We are monitoring the situation with our partner.
IDENTIFIED
about 2 years ago - at 03/23/2023 04:35PM
The incident with our PSP partner and Mastercard is now reaching all their flow of transactions and is not only impacting Mastercard payments.
Therefore we are investigating the connectivity issues with them.
You are experiencing the following PSP Technical Errors on the following payment methods:
- CB
- VISA
- MASTERCARD
- IDEAL
- MAESTRO
- BCMC
IDENTIFIED
about 2 years ago - at 03/23/2023 04:01PM
The issue has been identified to be impacting Mastercard only and not VISA.
We are in contact with them regarding the resolution of the incident.
INVESTIGATING
about 2 years ago - at 03/23/2023 03:41PM
You may experience "PSP Technical Error" and "Secure mode: The 3DSecure authentication has failed" errors on payments since 15:20 UTC.
These disturbances are due to an issue with 3DS authentication with the following schemes: VISA & Mastercard
Investigations are ongoing with said card schemes.
• Who is affected: Anyone in the PRODUCTION environment.
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