Outage in Mangopay

[PRODUCTION] Disturbance on payments (PSP brick)

Resolved Major

March 23, 2023 - Started about 1 year ago - Lasted about 2 hours
Official incident page

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Outage Details

You may experience "PSP Technical Error" and "Secure mode: The 3DSecure authentication has failed" errors on payments since 15:20 UTC. These disturbances are due to an issue with 3DS authentication with the following schemes: VISA & Mastercard Investigations are ongoing with said card schemes. • Who is affected: Anyone in the PRODUCTION environment.

Components affected

Mangopay PSP brick

Latest Updates ( sorted recent to last )

RESOLVED about 1 year ago - at 03/23/2023 05:14PM

This incident has been resolved.

MONITORING about 1 year ago - at 03/23/2023 04:55PM

Our partner identified their network connectivity issue and deployed a fix.
The payment flow is getting back to normal since 16:36 UTC.

We are monitoring the situation with our partner.

IDENTIFIED about 1 year ago - at 03/23/2023 04:35PM

The incident with our PSP partner and Mastercard is now reaching all their flow of transactions and is not only impacting Mastercard payments.
Therefore we are investigating the connectivity issues with them.

You are experiencing the following PSP Technical Errors on the following payment methods:
- CB
- VISA
- MASTERCARD
- IDEAL
- MAESTRO
- BCMC

IDENTIFIED about 1 year ago - at 03/23/2023 04:01PM

The issue has been identified to be impacting Mastercard only and not VISA.
We are in contact with them regarding the resolution of the incident.

INVESTIGATING about 1 year ago - at 03/23/2023 03:41PM

You may experience "PSP Technical Error" and "Secure mode: The 3DSecure authentication has failed" errors on payments since 15:20 UTC.

These disturbances are due to an issue with 3DS authentication with the following schemes: VISA & Mastercard
Investigations are ongoing with said card schemes.

• Who is affected: Anyone in the PRODUCTION environment.

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