ManyChat Status

Resolved SMS delivery affected by Twilio outage

Twilio reports platform issues which affect ManyChat SMS delivery. For more info, subscribe to the incident by the link https://status.twilio.com/

Resolved Facebook Messenger Degraded Performance

There is a severely degraded Messenger performance: the buttons are not displaying or loading very slowly on both Android and iOS devices. Also, subscribers might experience difficulties with sending messages/attachments from their iOS/Android apps. Please keep an eye out for the platform status on DownDetector here https://downdetector.com/status/facebook/ to know the latest updates on that issue.

Resolved Quick reply buttons do not appear in Messenger

We've received reports that Quick Replies do not appear in Messenger, both on mobile and desktop, including Quick Replies in User Input. We're currently investigating the situation.

Resolved Problems with message sending through Facebook Messenger

We're investigating a problem in Facebook Messenger: all sent messages arrive with a significant delay, message history might not be loading properly. We'll be monitoring the situation to provide updates in this incident as soon as we have any news.

Resolved Some users can't use JSON Ads currently

We're seeing an issue where users receive "Invalid Page Welcome Message for Messenger Destination Ads: The Message Text (page_welcome_message) is invalid for ads with Messenger as destination. (#1815471)" error when creating Ads in Ads Manager. This is a bug on Facebook's side which is already reported here: https://developers.facebook.com/support/bugs/402624624219689/ - please check this bug thread to track the issue's status.

Resolved Images and Videos are not sent via Flows and LiveChat

We're investigating an issue where images and videos are not sent via Flows and LiveChat.

Resolved Some users can't subscribe to the bot correctly at the moment

We're investigating an issue where users are not able to subscribe to bots correctly, with some of them shown as Unknown in the Audience tab with 'Deleted Conversation' status, and others not being displayed in the Audience at all. This looks like an issue on Facebook's side - a public report is already created, and you can track this issue's status here: https://developers.facebook.com/support/bugs/484143269217803/ More information to follow soon.

Resolved Opt-in Message isn't sent when opening Customer Chat on Mobile

Some of the Customer Chats do not deliver their opt-in messages when opened in a mobile browser. Hopefully, it will be resolved soon. We are currently waiting for Facebook's response and confirmation that it's the bug on their side.

Resolved Images not being delivered to Live Chat

Due to an issue on Facebook's side, some of the attachments that subscribers are uploading in response to your bot are not being delivered to Live Chat. Facebook is investigating the cause of the issue. Hopefully, it will be resolved soon. You can follow the progress on Facebook's help portal using the link - https://developers.facebook.com/support/bugs/393441492018560.