Outage in ManyChat

Reopen Chat feature might not be available

Resolved Minor

March 15, 2022 - Started about 2 years ago - Lasted 14 days
Official incident page

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Outage Details

We are currently investigating the issue that doesn’t allow for Live Chat conversations in the done folder to be opened. As the first step, we recommend to enable the Handover Protocol with the following guide: https://support.manychat.com/en/support/solutions/articles/36000103309-handover-protocol

Latest Updates ( sorted recent to last )

MONITORING about 2 years ago - at 03/15/2022 11:29AM

A fix has been implemented. The Reopen Chat feature should now be working as expected.

INVESTIGATING about 2 years ago - at 03/15/2022 07:56AM

We are currently investigating the issue that doesn’t allow for Live Chat conversations in the done folder to be opened.

As the first step, we recommend to enable the Handover Protocol with the following guide: https://support.manychat.com/en/support/solutions/articles/36000103309-handover-protocol

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