Outage in ManyChat

Instagram Automation stops after Quick Replies

Resolved Minor

July 23, 2022 - Started almost 2 years ago - Lasted 3 days
Official incident page

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Outage Details

At the moment, Instagram Automation doesn't continue after contacts select Quick Replies. The problem is present both on Android and iOS. Our developers are already looking into the issue. As a temporary workaround, we suggest using simple Buttons instead of Quick Replies in your Flows.

Latest Updates ( sorted recent to last )

IDENTIFIED over 1 year ago - at 07/26/2022 04:36PM

The issue is reported to Meta, we recommend subscribing to this report for updates: https://developers.facebook.com/support/bugs/419028486932137/

Our temporary fix will keep your Flows with Quick Replies working regardless.

IDENTIFIED almost 2 years ago - at 07/23/2022 08:29PM

We identified the issue as coming from Meta's side. We've just released a temporary fix to restore access to the feature and working on the permanent solution.

INVESTIGATING almost 2 years ago - at 07/23/2022 07:46PM

At the moment, Instagram Automation doesn't continue after contacts select Quick Replies. The problem is present both on Android and iOS.

Our developers are already looking into the issue. As a temporary workaround, we suggest using simple Buttons instead of Quick Replies in your Flows.

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