Outage in Sao Paulo Region (MH1)

All our cabinets and devices in the MH1 region are back online, some services might still present some issues while we get back the configuration and fine-tune mainly Maxihost own services, as the dashboard in the website and API. We will provide an update on these services shortly.

We continue working towards bringing up 100% of our services. Some clients might still experience issues and all could be having problems accessing our dashboard on the website. Be assured that all our engineers are focused on this situation. We will provide another update within the next 30 minutes.

We are reaching 100% of all services re-established as of now. However, there are some minor verifications in some cabinets still pending, we are working closely with all our teams to minimize the impact and have all services fully operational promptly. You might experience some difficulties in accessing your dashboard on our website. We will provide another update within the next 30 minutes.

Some services were re-established in the past 30 min, but there are some instabilities still in some of our cabinets. Our team is working and as soon as we have the service 100% operational we will investigate and communicate the root cause. We will provide another update within the next 30 minutes.

We have identified an adverse situation involving one of our generators in MH1 in the region of São Paulo. This situation affected Maxihost's structure, generating a drop in traffic and bringing some devices down for a great part of our clients. Our team is working on it to quickly recover and bring these servers back online as fast as possible, pushing our redundant solutions to alleviate the situation. Our team is also replying to our support providing more information for the affected clients via our support system. We apologize for the inconvenience. If you need more information, please contact us via support@maxihost.com. We will update this status with more information within the next 30 minutes with more details.