Meltwater Status

Resolved Some Mobile Users may experience repeated "What’s New" Alerts

Some Mobile users may receive many "What's New" alerts from the Meltwater Mobile App. We are actively working with our Engineering team to correct the issue and will provide updates accordingly. We apologize for any inconvenience caused and thank you for your patience.

Resolved Issues Loading MI Engage

We are currently experiencing an intermittent issue with the Engage application. Users may be unable to load Conversations, Publish, and Measure. Engineering is currently investigating. Mobile users may also experience this issue. We apologize for the inconvenience and will continue to provide updates.

Resolved Media Intelligence Performance Degradation

We are currently experiencing issues with Searches, Reports, Dashboards, Inbox, Explore, Newsfeeds, Newsletters, Tagging, and Add content may also be delayed under the MI application. Our engineering teams are currently investigating. We apologize for any inconvenience caused and thank you for your patience

Resolved Issues Loading MI Engage

We are currently experiencing an issue with the Engage application. Users may be unable to load Conversations, Publish, and Measure. Engineering is currently investigating. Mobile users may also experience this issue. We apologize for the inconvenience and will continue to provide updates.

Resolved Email Deliverability Degradation

Due to an incident with our third-party email provider, users may experience intermittent issues sending Newsletters, Outreach emails, and Digest Reports. Approved Senders and verified domains may also be impacted. We apologize for any inconvenience and we thank you for your patience.

Resolved Delay in Dow Jones Content

We are currently experiencing an issue pulling in the latest Dow Jones content beginning February 13th at 21:10 UTC. Engineering has identified the issue and is actively working with our Third Party Partner for resolution. We apologize for the inconvenience and will update accordingly. We appreciate your patience.

Resolved Delay in Dow Jones Content

We are currently experiencing an issue pulling in the latest Dow Jones content beginning February 10th 12:00 UTC. Engineering has identified the issue and is actively working to back-fill missing articles. We apologize for the inconvenience caused and will update accordingly. We appreciate your patience.

Resolved Media Intelligence Performance Degradation

We are currently experiencing an issue with loading some content, tagging and sentiment changes. Our engineering teams are currently investigating. We apologize for any inconvenience caused and thank you for your patience.

Resolved Delay in Twitter content

We are currently experiencing delays in receiving Twitter documents due to an abnormally high content volume. Some users may observe delays in Twitter content. Engineering is investigating the issue. We apologize for the inconvenience and will provide updates accordingly.