Outage in Meltwater

Engagement Data Delays

Resolved Minor

May 09, 2023 - Started 12 months ago - Lasted 2 days
Official incident page

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Outage Details

We are currently experiencing delays in retrieving the latest engagement data for Twitter and Reddit. Engineering is aware of the issue and is currently investigating. We will continue to provide updates accordingly. We apologize for the inconvenience and thank you for your patience.

Latest Updates ( sorted recent to last )

RESOLVED 12 months ago - at 05/11/2023 04:10PM

After a period of monitoring, this issue is now resolved. Engagement data continues to flow into the application as expected.

Thank you for your patience.

MONITORING 12 months ago - at 05/10/2023 08:41PM

Our Engineering team processed the engagement data backlog and we are now monitoring the system.

Thank you for your patience.

INVESTIGATING 12 months ago - at 05/10/2023 09:53AM

Our Engineering team is still processing the backlog. We will continue to provide updates accordingly.

Thank you for your patience

INVESTIGATING 12 months ago - at 05/09/2023 08:56PM

Engineering has resolved the issue and is currently processing the backlog. We will continue to provide updates accordingly.

Thank you for your patience

INVESTIGATING 12 months ago - at 05/09/2023 04:54PM

Engineering continues to work towards a resolution for this issue. We will continue to provide updates accordingly.

We apologize for the inconvenience and thank you for your patience.

INVESTIGATING 12 months ago - at 05/09/2023 11:29AM

We are currently experiencing delays in retrieving the latest engagement data for Twitter and Reddit. Engineering is aware of the issue and is currently investigating. We will continue to provide updates accordingly.

We apologize for the inconvenience and thank you for your patience.

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