Outage in Meteor

IP Whitelisting failures on AP-SOUTHEAST-2

Resolved Minor
December 15, 2021 - Started over 2 years ago - Lasted 3 months
Official incident page

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Outage Details

We are investigating an issue with IP Whitelisting in Asia. Some connections might be being made with other IPS instead of the ones listed in our whitelist list. If your app is affected, please disable momentaneously the whitelist in your MongoDB or Redis while we fix this issue.
Latest Updates ( sorted recent to last )
MONITORING over 2 years ago - at 12/15/2021 03:03PM

We've fixed the auto-scaling groups to use the correct NAT gateways so IP white listening is working fine again.

IDENTIFIED over 2 years ago - at 12/15/2021 02:54PM

We have identified that the new machines in the whitelist cluster were being created in a different subnet than the public exposed IP list, causing issues with applications using whitelist in providers.
We have applied a change to our auto-scaling groups that requires machine reinitialization, we are applying it right now. The issue should be solved in some minutes.

INVESTIGATING over 2 years ago - at 12/15/2021 02:23PM

We are investigating an issue with IP Whitelisting in Asia. Some connections might be being made with other IPS instead of the ones listed in our whitelist list.

If your app is affected, please disable momentaneously the whitelist in your MongoDB or Redis while we fix this issue.

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