Outage in Mews

Cannot check-out reservations

Resolved Major

May 06, 2022 - Started almost 2 years ago - Lasted about 2 hours
Official incident page

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Outage Details

We are aware that some reservations are impossible to get checked-out due to an error message saying "cannot modify closed items.". We are currently investigating the issue.

Components affected

Mews Guest Journey Mews Operations

Latest Updates ( sorted recent to last )

MONITORING almost 2 years ago - at 05/06/2022 11:49AM

A fix has been deployed and we are monitoring the situation.

IDENTIFIED almost 2 years ago - at 05/06/2022 10:03AM

We have identified the problem. We are working on resolving the situation. Estimated ETA 2 hours.

INVESTIGATING almost 2 years ago - at 05/06/2022 09:39AM

We are aware that some reservations are impossible to get checked-out due to an error message saying "cannot modify closed items.". We are currently investigating the issue.

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