Outage in Mews

Reservations coming from Synxis are failing

Resolved Major
April 21, 2023 - Started about 1 year ago - Lasted about 3 hours
Official incident page

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Outage Details

We are currently investigating issue. All reservations coming via Synxis are failing and are neither stored in queue.
Components affected
Mews Marketplace
Latest Updates ( sorted recent to last )
RESOLVED about 1 year ago - at 04/21/2023 01:30PM

The issue was resolved, and new reservations are already coming through correctly.
We are in touch with Synxis about the recovery of all missed reservations.

IDENTIFIED about 1 year ago - at 04/21/2023 10:07AM

We have identified root cause of issue.
We are currently deploying revert.
We will contact Synxis to resend us all failed reservations, their modifications or cancellations.

INVESTIGATING about 1 year ago - at 04/21/2023 10:04AM

We are currently investigating issue.
All reservations coming via Synxis are failing and are neither stored in queue.

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