Outage in Mindbody

Mindbody App

Resolved Major
September 28, 2022 - Started over 1 year ago - Lasted about 4 hours
Official incident page

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Outage Details

We are investigating an issue impacting Mindbody App. Thank you for your patience while we work to restore services. Our next update will be at 11:15 AM PDT.
Components affected
Mindbody App Mindbody Consumer Web
Latest Updates ( sorted recent to last )
MONITORING over 1 year ago - at 09/28/2022 08:12PM

A third party provider, AWS, is experiencing an issue which is impacting Mindbody Consumer Web and Mindbody App. Mindbody Consumers are unable to access Mindbody App and Mindbody Consumer Web. As a workaround, Mindbody Consumers can successfully book classes and appointments through Mindbody Web Software Consumer Mode. We are working with AWS to restore services to full functionality. Thank you for your patience while the vendor works to restore services. Our next update will be at 3:00 PM PDT.

IDENTIFIED over 1 year ago - at 09/28/2022 06:52PM

A third-party provider, AWS, is experiencing an issue that has impacted Mindbody Consumer Web and Mindbody App. Some Mindbody Consumers may intermittently experience errors attempting to log in and navigate the Mindbody App. Some Mindbody Consumers may experience slower than normal page load times or studios and schedules not loading while navigating through Mindbody Consumer Web. As a workaround, Mindbody Consumers can successfully book classes and appointments through Mindbody Web Software Consumer Mode. We are working with AWS to restore services to full functionality. Thank you for your patience while the Vendor works to restore services. Our next update will be at 1:30 PM PDT

IDENTIFIED over 1 year ago - at 09/28/2022 05:56PM

We have identified an issue with a third party provider, AWS, impacting Mindbody Consumer Web and Mindbody App. Some Mindbody Consumers may intermittently experience errors attempting to log in and navigate through the Mindbody App. Some Mindbody Consumers may experience slower than normal page load times or studios and schedules not loading while navigating through Mindbody Consumer Web. As a workaround, Mindbody Consumers can successfully book classes and appointments through Mindbody Web Software Consumer Mode. We are working with AWS to restore services to full functionality. Thank you for your patience while the vendor works to restore services. Our next update will be at 11:45 AM PDT.

INVESTIGATING over 1 year ago - at 09/28/2022 05:31PM

We are investigating an issue impacting Mindbody App. Thank you for your patience while we work to restore services. Our next update will be at 11:15 AM PDT.

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