Outage in Mindbody

Mindbody Payment Processing (Poynt)

Resolved Minor
January 27, 2023 - Started about 1 year ago - Lasted 4 days
Official incident page

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Outage Details

We are investigating an issue impacting Mindbody Payment Processing. Thank you for your patience while we work to restore services. Our next update will be at 09:00 AM PST.
Components affected
Mindbody Payment Processing
Latest Updates ( sorted recent to last )
RESOLVED about 1 year ago - at 01/31/2023 10:57PM

We have resolved the previous issue impacting Mindbody Payment Processing. Thank you for your patience while we worked to restore services.

MONITORING about 1 year ago - at 01/31/2023 07:42PM

Our engineering teams have implemented a fix for the issue impacting Poynt hardware payment processing. We're currently monitoring the Poynt payment processing to ensure system stability. Our next update will be posted on Tuesday, January 31, 2023, at 4:00 PM PST.

MONITORING about 1 year ago - at 01/31/2023 12:05AM

Our engineering teams have implemented a fix for the issue impacting Poynt hardware payment processing. We're currently monitoring the Poynt payment processing to ensure system stability. Our next update will be posted on Tuesday, January 31, 2023, at 9:30AM PST.

IDENTIFIED about 1 year ago - at 01/30/2023 11:38PM

We have identified an issue impacting Mindbody Payment Processing and our engineering teams continue to work on implementing the fix. Mindbody Subscribers using the third-party Payment provider Poynt processing hardware are receiving an error when attempting to process credit card transactions within the Mindbody Business App. As a workaround, Subscribers are able to successfully process payments through the Mindbody Business App without the Poynt processing hardware. Thank you for your patience while we work to restore services. Our next update will be on January 30, 2023, 04:30 PM PST.

IDENTIFIED about 1 year ago - at 01/30/2023 10:06PM

We have identified an issue impacting Mindbody Payment Processing. Our Engineering teams continue to work on implementing the fix. Mindbody Subscribers using the third-party Payment provider Poynt processing hardware are receiving an error when attempting to process credit card transactions within the Mindbody Business App. As a workaround, Subscribers are able to successfully process payments through the Mindbody Business App without the Poynt processing hardware. Thank you for your patience while we work to restore services. Our next update will be on January 30, 2023, 03:30 PM PST.

IDENTIFIED about 1 year ago - at 01/27/2023 05:55PM

We have identified an issue impacting Mindbody Payment Processing. Our Engineering teams continue to work on implementing the fix. Mindbody Subscribers using the third-party Payment provider Poynt processing hardware are receiving an error when attempting to process credit card transactions within the Mindbody Business App. As a workaround, Subscribers are able to successfully process payments through the Mindbody Business App without the Poynt processing hardware. Thank you for your patience while we work to restore services. Our next update will be on January 30, 2023, 02:00 PM PST.

IDENTIFIED about 1 year ago - at 01/27/2023 04:48PM

We have identified an issue impacting Mindbody Payment Processing. Our Engineering teams are working to implement a fix. Mindbody Subscribers using the third-party Payment provider Poynt processing hardware are receiving an error when attempting to process credit card transactions within the Mindbody Business App. As a workaround, Subscribers are able to successfully process payments through the Mindbody Business App without the Poynt processing hardware. Thank you for your patience while we work to restore services. Our next update will be at 10:00 AM PST.

INVESTIGATING about 1 year ago - at 01/27/2023 04:18PM

We are investigating an issue impacting Mindbody Payment Processing. Thank you for your patience while we work to restore services. Our next update will be at 09:00 AM PST.

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