This chart provides user-reported problems for MoEngage in the last 12 hours. It's a collection of user reports from different sources.
We continuously monitor the official MoEngage status page for updates on any ongoing outages. Check the stats for the latest 30 days and a list of the last MoEngage outages and possible affected you.
Minor Resolved · 5 days ago · lasted about 4 hours
Events delay - Delay in consumption of events in dashboard-03
Hi there, We are experiencing a delay of an hour or so in processing the events. Queries run on event-based segmentation may not reflect the most recent data. All the Smart Trigger campaigns and Flows would continue to work as they normally do. We are working on this to resolve at the earliest. Kindly bear with us while we do it. Appreciate your understanding and cooperation in this regard. Please reach out to [email protected] in case of any queries. Thanks, Team MoEngage
Minor Resolved · about 1 month ago · lasted about 4 hours
We see a delay in user imports being added to the segmentation. Our team is already working on this issue. We will keep this page updated on the progress.
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Minor Resolved · 2 months ago · lasted about 1 hour
Planned maintenance activity for File Segments Service on Dashboard-01
We will be upgrading the infrastructure in the data processing pipelines of File Segment Service starting at 5 p.m. (UTC) to 6 p.m. (UTC) on November 23rd. During this time, you might see delays in processing CSV/File segment uploads and user imports.
Minor Resolved · 4 months ago · lasted 42 minutes
Dashboard-01, Dashboard isn't loading properly for some customers
We are seeing errors on our dashboard. Our team is working on fixing it. Apologize for the inconvenience caused.
Minor Resolved · 5 months ago · lasted 5 minutes
Email Drag and Drop Errors in Dashboard due to BEE Errors
One of our partners, BEE, is experiencing issues due to which you may experience errors in our dashboard around drag and drop features in the Email editor. We are working with BEE to restore normalcy. We will keep you updated on the same.
Minor Resolved · 6 months ago · lasted 1 minute
Segmentation Queries are failing
Hi Everyone, We have identified an issue with running segmentation queries on the dashboard and campaign pages. Our team is working to fix the issue. Apologies for the inconvenience caused.
Minor Resolved · 7 months ago · lasted about 1 hour
Degradation of Segmentation / Analytics Query Services on DC-01
You might be experiencing delays / failures of some segmentation / analytics queries you run. Execution of some campaigns has also been delayed. This is due to the service degradation at our underlying infrastructure provider (AWS). Our team is working on the issue. Apologies for the inconvenience caused.
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