Number of Incidents
5 outages
Since last incident
16 days
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Minor · 16 days ago · lasted about 3 hours
[Dashboard-01] Delay in Event Processing on the User Profile and Recent Events
We are experiencing a delay of 2 hours in processing the events on the user profile for a small number of clients. This will affect the User profile and Recent events sections for these clients. Campaign sending, Segmentation, and Analytics aren't affected. We will update once the processing is back to normal.
Minor · 19 days ago · lasted about 2 hours
[Dashboard-03] Delay in Event Processing in Segmentation, Analytics, and User Profile
Hi there, We are experiencing a delay of an hour or so in processing the events. Queries run on segmentation and analytics may not reflect the most recent data. All the Smart Trigger campaigns and Flows would continue to work as they normally do. We are working on this to resolve at the earliest. Kindly bear with us while we do it. Appreciate your understanding and cooperation in this regard. Please reach out to support@moengage.com in case of any queries. Thanks, Team MoEngage
Minor · 25 days ago · lasted about 7 hours
[Dashboard-03] Delay in Event Processing on the User Profile and Recent Events
Hi, We are experiencing a delay in processing the events, and our team is working on it. This will affect the User profile and Recent events sections. The expected ETA for the resolution is 11 p.m. UTC on September 2. Campaign sending, Segmentation, and Analytics aren't affected. We will update the information when the processing is back to normal.
Minor · 29 days ago · lasted about 7 hours
Dashboard-01 - Delay in processing Stats for Campaigns and Flows
We are experiencing a delay of 2 hours in updating the stats of some users for all types of Campaigns and Flows. Hence, Stats on the dashboard will be updated late. Please note that campaign sending isn't affected. We are working on this to resolve it as soon as possible. Kindly bear with us while we do it. Appreciate your understanding and cooperation in this regard. Please reach out to support@moengage.com in case of any queries. Thanks, Team MoEngage
Minor · 30 days ago · lasted about 4 hours
Dashboard-01 - Delay in processing Stats for Campaigns and Flows
We are experiencing a delay of 2 hours in updating the stats for all types of Campaigns and Flows. Hence, Stats on the dashboard will be updated late. Please note that campaign sending isn't affected. We are working on this to resolve it as soon as possible. Kindly bear with us while we do it. Appreciate your understanding and cooperation in this regard. Please reach out to support@moengage.com in case of any queries. Thanks, Team MoEngage
Minor · about 1 month ago · lasted about 6 hours
[Dashboard-03] Delay in processing user imports uploaded via dashboard
Hi there, We are experiencing a delay in processing user imports uploaded via UI on dashboard-03; our team is working on it. The queued data will be cleared within the next couple of hours. Kindly bear with us while we do it. I appreciate your understanding and cooperation in this regard. Please reach out to support@moengage.com if you have any queries. Thanks, Team MoEngage
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