Outage in MoEngage
Degradation of Segmentation / Analytics Query Services on DC-01
Resolved Minor
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Outage Details
Components affected
MoEngage Dashboard MoEngage One-time & Periodic Campaigns - Mobile Push & Web Push MoEngage Segmentation MoEngage Analytics (Analyze Capabilities)Latest Updates ( sorted recent to last )
Dashboard segmentation queries are working.
We are prioritizing the campaign execution over dashboard queries at this time. You can go ahead and schedule the campaigns (if you want), even though you might not be seeing the segmentation query results.
We are continuing to work on a fix for this issue.
You might be experiencing delays / failures of some segmentation / analytics queries you run. Execution of some campaigns has also been delayed. This is due to the service degradation at our underlying infrastructure provider (AWS). Our team is working on the issue. Apologies for the inconvenience caused.
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