Outage in MoEngage

User Imports are delayed

Resolved Minor

December 21, 2022 - Started over 1 year ago - Lasted about 4 hours
Official incident page

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Outage Details

We see a delay in user imports being added to the segmentation. Our team is already working on this issue. We will keep this page updated on the progress.

Components affected

MoEngage User Imports MoEngage User Imports MoEngage User Imports

Latest Updates ( sorted recent to last )

RESOLVED over 1 year ago - at 12/21/2022 04:46PM

User imports service is back to operational now. We are working with the team to prevent such issues. We apologize for the inconvenience caused.

MONITORING over 1 year ago - at 12/21/2022 04:16PM

A fix has been implemented and we are monitoring the results.

IDENTIFIED over 1 year ago - at 12/21/2022 03:28PM

We have found the root cause of the issue and are working to fix it.

IDENTIFIED over 1 year ago - at 12/21/2022 01:10PM

We see a delay in user imports being added to the segmentation. Our team is already working on this issue. We will keep this page updated on the progress.

Latest MoEngage outages

[Dashboard-03] Segmentation and Campaign Sending affected - 2 months ago

[Dashboard-01] Delay in Event Processing in Segmentation, Analytics, and User Profile for some accounts - 5 months ago

[Dashboard-02] Maintenance on the user property data in the Segmentation module - 5 months ago

[Dashboard-01] Delay in processing User Imports uploaded from the dashboard. - 6 months ago

[DC-01, DC-03]Delay in S3 Exports - 7 months ago

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