This chart provides user-reported problems for MongoDB Cloud in the last 12 hours. It's a collection of user reports from different sources.
We continuously monitor the official MongoDB Cloud status page for updates on any ongoing outages. Check the stats for the latest 30 days and a list of the last MongoDB Cloud outages.
Minor Resolved · about 23 hours ago · lasted about 2 hours
MongoDB Atlas: Activation Code entry fails
We have identified an issue with the claiming of new Activation Codes. Affected customers will see "Error configuring prepaid plan. Please contact your account rep." when trying to claim their Activation Code. This has been seen since approximately 2023-03-22 06:00 UTC. We will update this post when Activation Codes can be successfully redeemed. Activation Codes that were entered during this time were not applied and can still be claimed at that time.
Minor Resolved · 2 days ago · lasted 13 minutes
MongoDB Cloud and Support Portal: Increased error rate on login
We have identified an issue causing logins to the MongoDB Cloud web UI and Support Portal to fail. Existing sessions are unaffected. Affected users may see error pages when trying to login.
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Major Resolved · 28 days ago · lasted about 14 hours
App Services Disruption in Azure - northeurope
A failure in the internal proxy service has caused a disruption in App Services and Device Sync, that affects apps in Azure making connections to Atlas clusters in AWS (eu-west-1 region), Azure (northeurope, ukwest regions), or GCP (europe-southwest1 region). The affected apps will experience failures in sync connections, data API endpoints, functions, and trigger executions.
Minor Resolved · about 1 month ago · lasted 29 minutes
Atlas Data Lake: Atlas Data Lake creation delayed
We have identified an issue with Atlas Data Lake preventing the creation of new Atlas Data Lakes. Accessing existing Atlas Data Lakes is unaffected. Affected users will see errors upon the attempted creation of a new Atlas Data Lake and the system will not retry automatically. Additionally, any modifications to the storage configuration either via the web or the public API will fail. Users are encouraged to wait until this issue has passed to create or modify Atlas Data Lakes.
Minor Resolved · about 1 month ago · lasted 25 minutes
Atlas App Services: UI slow responsiveness and elevated API latency for local apps
We are currently investigating this issue.
Minor Resolved · about 1 month ago · lasted about 2 hours
Atlas App Services: Triggers delayed in processing in AWS us-east-1
We are currently investigating an issue that is causing delays in triggers' executions.
Minor Resolved · about 1 month ago · lasted 26 minutes
MongoDB Atlas: Delays in creating and updating clusters
We have identified an issue with completing MongoDB Atlas cluster changes. Affected users will see the "blue bar" for an extended period of time. Cluster changes are successfully completing, however, and existing clusters are unaffected.
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