Outage in MongoDB Cloud

MongoDB Cloud: The web UI and API are currently unresponsive

Resolved Major
June 27, 2022 - Started almost 2 years ago - Lasted 17 minutes
Official incident page

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Outage Details

We are investigating an issue where MongoDB Cloud customers will see error pages instead of the Atlas or Cloud Manager UI. We will update this issue shortly. Atlas clusters are unaffected by this issue, but creation, deletion, and modification is currently not possible.
Components affected
MongoDB Cloud MongoDB Cloud MongoDB Realm MongoDB Cloud MongoDB Support Portal
Latest Updates ( sorted recent to last )
MONITORING almost 2 years ago - at 06/27/2022 03:33PM

A fix has been implemented and we are monitoring the results.

INVESTIGATING almost 2 years ago - at 06/27/2022 03:22PM

We are investigating an issue where MongoDB Cloud customers will see error pages instead of the Atlas or Cloud Manager UI. We will update this issue shortly. Atlas clusters are unaffected by this issue, but creation, deletion, and modification is currently not possible. There is an impact to Atlas App Services as well, but we will update this post shortly with the extent of that effect.

Additionally, customers cannot login to the MongoDB Support portal, but users who are currently logged in will still be able to use it.

INVESTIGATING almost 2 years ago - at 06/27/2022 03:18PM

We are investigating an issue where MongoDB Cloud customers will see error pages instead of the Atlas or Cloud Manager UI. We will update this issue shortly. Atlas clusters are unaffected by this issue, but creation, deletion, and modification is currently not possible. There is an impact to Atlas App Services as well, but we will update this post shortly with the extent of that effect.

INVESTIGATING almost 2 years ago - at 06/27/2022 03:17PM

We are investigating an issue where MongoDB Cloud customers will see error pages instead of the Atlas or Cloud Manager UI. We will update this issue shortly. Atlas clusters are unaffected by this issue, but creation, deletion, and modification is currently not possible.

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