Outage in MongoDB Cloud

Monitoring metrics delays for Atlas clusters

Resolved Minor
November 07, 2022 - Started over 1 year ago - Lasted about 4 hours
Official incident page

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Outage Details

We are experiencing delays processing metrics for Atlas clusters. Specifically, we are experiencing a delay in the system that rolls up fine grained metrics (10 seconds) into coarser grained metrics (1 min+). When viewing metrics in the Atlas web console this surfaces as metrics being visible for the page 8 hours, but when viewing a larger time scale, metrics since approximately 4:00 AM UTC will appear to be missing.
Components affected
MongoDB Cloud
Latest Updates ( sorted recent to last )
MONITORING over 1 year ago - at 11/07/2022 03:24PM

While we are recovering from the metrics delays for Atlas clusters, some "rolled up" metrics for Atlas clusters will not be generated and will be visible as a metrics gap for 1-minute granularity between approximately 07:34 and 15:21 UTC and for 1-hour granularity between approximately 07:09 and 15:21 UTC 2022-11-07. This metrics data will not be recovered.

IDENTIFIED over 1 year ago - at 11/07/2022 12:44PM

The root cause of the issue has been identified and resolved. However, it will take several hours for metrics rollup processing to catch up.

INVESTIGATING over 1 year ago - at 11/07/2022 12:37PM

We are experiencing delays processing metrics for Atlas clusters. Specifically, we are experiencing a delay in the system that rolls up fine grained metrics (10 seconds) into coarser grained metrics (1 min+). When viewing metrics in the Atlas web console this surfaces as metrics being visible for the page 8 hours, but when viewing a larger time scale, metrics since approximately 4:00 AM UTC will appear to be missing.

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